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- Tasks: Welcome customers, process orders, and ensure a tidy workspace.
- Company: Join moto, a top-rated workplace transforming UK rest stops.
- Benefits: Enjoy competitive pay, discounts, bonuses, and flexible hours.
- Why this job: Be part of a dynamic team making customer experiences memorable.
- Qualifications: Looking for adaptable, self-motivated individuals ready to thrive.
- Other info: Recognised as one of the Best Places to Work in 2024 and 2025.
Shifts: 21 Hours per week across a variety of shifts
Address: Washington Services, A1(M) Junction 64, Portobello, Birtley, County Durham DH3 2SJ
Are you ready to be our next BP Team Member? Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, serving BP's premium quality fuels and exceptional customer service as we transform the UK's rest stop experience.
What we offer our Team Members:
- Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you'll be doing as a Team Member:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Replenishing displays to provide maximum product availability
- Ensuring your workspace, store and forecourt is kept clean, tidy and welcoming
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store ready for the following day's trade
What we're looking for in you:
We're looking for someone who can effortlessly switch gears - thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don't just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025.
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18's, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.
Team Member in Chester-le-Street employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Chester-le-Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on moto and their values. This will help you connect with the team and show that you're genuinely interested in being part of their awesome culture.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your adaptability! The job requires someone who can thrive in both busy and quiet times. Prepare to discuss how you've handled different situations in the past, demonstrating your ability to switch gears effortlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at moto. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Team Member in Chester-le-Street
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our awesome team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. Show us how your skills match what we're looking for in a Team Member, especially your ability to thrive in fast-paced environments!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us see your qualifications without getting lost in too much detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to navigate!
How to prepare for a job interview at Moto
✨Know the Company
Before your interview, take some time to research moto and their values. Understand what they stand for, especially their commitment to customer service and teamwork. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a Team Member, enthusiasm is key! During the interview, express your passion for providing excellent customer service and your eagerness to contribute to a positive work environment. Share examples from your past experiences where you went above and beyond for customers or worked well in a team.
✨Prepare for Scenario Questions
Expect questions that assess how you handle various situations, especially in a fast-paced environment. Think of specific examples where you successfully managed challenges or adapted to changes. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Team Member. This shows your interest in the role and helps you determine if it's the right fit for you.