At a Glance
- Tasks: Lead a team to deliver exceptional service and maintain brand standards.
- Company: Join the UK's favourite coffee shop and be a brand ambassador.
- Benefits: Enjoy an annual bonus, discounts, and enhanced benefits.
- Other info: Flexible working arrangements to support your work-life balance.
- Why this job: Grow your career in management while making customers' journeys memorable.
- Qualifications: Previous leadership experience and a passion for customer service.
The predicted salary is between 27700 - 27700 £ per year.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance. Where our customer’s journey pauses, yours just begins. Apply today!
Supervisor - Costa in Carlisle employer: Moto
Moto in Richmond is an exceptional employer that prioritises employee well-being and development. With a strong focus on work-life balance, flexible working arrangements, and opportunities for bonuses and discounts, we foster a supportive and dynamic work culture where team leaders can thrive. Join us to lead a passionate team and make a meaningful impact in the food service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Costa in Carlisle
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa's social media and website. This will help you understand their values and how you can fit in as a Supervisor.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or handled customer feedback. We want to hear how you’ve made a difference in previous roles.
✨Tip Number 3
Dress the part! As a brand ambassador, showing up looking sharp and professional can make a great first impression. It shows you take the role seriously and are ready to represent Costa.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Supervisor - Costa in Carlisle
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering a memorable customer experience and being part of a team.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience. If you've led a team or worked in a fast-paced environment, shout about it! We’re looking for those leadership skills.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moto
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Costa's values and what makes it the nation's favourite coffee shop. Research their menu, understand their customer service ethos, and be ready to discuss how you can embody these in your role as a Supervisor.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed or motivated a team. Think about specific challenges you faced and how you overcame them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer feedback and delivering exceptional service. Think of situations where you turned a negative experience into a positive one. This will show that you can take ownership of customer interactions and respond appropriately under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
