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- Tasks: Join our team to deliver exceptional customer service and manage store operations.
- Company: WHSmith, a leading retail brand transforming the UK’s rest stop experience.
- Benefits: Enjoy competitive pay, discounts, bonuses, and flexible working arrangements.
- Other info: Recognised as one of the Sunday Times Best Places to Work in 2024 and 2025.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Looking for adaptable, self-motivated individuals ready for a fast-paced environment.
The predicted salary is between 12 - 13 £ per hour.
Retail Assistant – £12.83 per hour
Shifts: Part time
Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer‑centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Seasonal Retail Assistant - WHSmith WHSmith · Southwaite in Carlisle employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Retail Assistant - WHSmith WHSmith · Southwaite in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and moto. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Retail Assistant. We want to see your enthusiasm and how you can bring that customer-centric mindset to the table!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent WHSmith's brand standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Seasonal Retail Assistant - WHSmith WHSmith · Southwaite in Carlisle
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Retail Assistant. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. WHSmith is looking for friendly, enthusiastic individuals, so let your passion for customer service shine through!
✨Demonstrate Adaptability
Prepare examples from your past experiences where you successfully adapted to changing situations or handled challenges in a fast-paced environment. This will show that you can thrive in both busy and quieter times, just like the job requires.
✨Highlight Teamwork Skills
Since the role involves working closely with colleagues, be ready to discuss how you've contributed to a team in the past. Share specific instances where you collaborated effectively to achieve a common goal, as this aligns with the company's value of togetherness.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company culture. Inquire about training opportunities or how the team supports each other, which reflects your eagerness to be part of their dynamic environment.