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- Tasks: Deliver exceptional customer service and assist with store operations.
- Company: Join WHSmith at moto, a top-rated workplace in the UK.
- Benefits: Enjoy competitive pay, discounts, bonuses, and flexible hours.
- Other info: Great development opportunities and a culture of inclusivity.
- Why this job: Be part of a dynamic team transforming the travel retail experience.
- Qualifications: Looking for adaptable, friendly individuals ready to thrive in a fast-paced environment.
The predicted salary is between 12 - 12 £ per hour.
Retail Assistant - £12.83 per hour
Shifts: Part time
Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025! We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Seasonal Retail Assistant - WHSmith in Carlisle employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Retail Assistant - WHSmith in Carlisle
✨Tip Number 1
Get to know WHSmith and moto! Familiarise yourself with their products and values. When you walk into that interview, show them you’re not just another candidate; you’re someone who genuinely cares about delivering exceptional customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with customers, think of some scenarios where you can demonstrate your friendly and adaptable nature. Role-play with a mate or in front of the mirror to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A neat appearance shows you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Seasonal Retail Assistant - WHSmith in Carlisle
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and friendliness—qualities that are super important for a Retail Assistant.
Tailor Your Application: Make sure to customise your application to match what we’re looking for. Highlight any experience you have in fast-paced environments or customer service roles, as this will show us you’re ready to tackle the challenges of the job.
Keep It Clear and Concise: We appreciate a straightforward application! Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on your key skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome company culture there!
How to prepare for a job interview at Moto
✨Know the Company
Before your interview, take some time to research WHSmith and moto. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you can demonstrate your friendly and enthusiastic nature during the interview.
✨Be Ready for Fast-Paced Scenarios
Since the role requires adaptability in fast-paced environments, be prepared to discuss how you handle busy situations. You might even want to practice answering situational questions that showcase your ability to stay calm and productive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you determine if the role is right for you. Consider asking about team dynamics, training opportunities, or how they support work-life balance.