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- Tasks: Deliver exceptional customer service and assist with store operations.
- Company: Join WHSmith at moto, a recognised top workplace.
- Benefits: Enjoy competitive pay, discounts, and flexible working hours.
- Other info: Great development opportunities and a supportive, inclusive culture.
- Why this job: Be part of a dynamic team transforming the UK’s rest stop experience.
- Qualifications: Looking for adaptable, self-motivated individuals ready to thrive.
The predicted salary is between 26500 - 26500 £ per year.
£12.83 per hour
Shifts: 14 Hours per week
Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Retail Assistant - WHSmith in Carlisle employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith in Carlisle
✨Tip Number 1
Get to know WHSmith and moto! Familiarise yourself with their products and values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a challenge or make a customer’s day. We want to see how you handle real-life situations, so be ready to share your experiences.
✨Tip Number 3
Show off your adaptability! We love candidates who can thrive in both busy and quiet moments. Prepare examples of how you’ve switched gears in past roles, and let us know how you keep calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our awesome team at WHSmith!
We think you need these skills to ace Retail Assistant - WHSmith in Carlisle
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly vibe to our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your adaptability and experience in fast-paced environments to show us you’re the perfect fit!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share a bit about yourself and what makes you unique—this helps us get to know the real you!
Apply Through Our Website: For the best chance of joining our awesome team, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at Moto
✨Know the Company
Before your interview, take some time to research WHSmith and moto. Understand their values, mission, and what makes them stand out in the retail industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your friendly and enthusiastic nature during the interview.
✨Be Ready for Fast-Paced Scenarios
Since the role requires adaptability in both busy and quiet times, be prepared to discuss how you handle pressure and maintain productivity. You might even want to practice answering situational questions that reflect this dynamic environment.
✨Emphasise Teamwork
Collaboration is important at WHSmith. Think of instances where you've worked well in a team, resolved conflicts, or contributed to a positive work culture. Highlighting your ability to work together with colleagues will show that you fit into their culture of togetherness.