At a Glance
- Tasks: Lead a team, deliver exceptional service, and maximise sales in a vibrant coffee shop.
- Company: Join Costa, the nation's favourite coffee shop with a fun and supportive culture.
- Benefits: Enjoy a competitive salary, annual bonus, and up to 60% discount on popular brands.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Previous leadership experience and a passion for customer service are essential.
The predicted salary is between 27700 - 27700 € per year.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins. Apply today!
Supervisor - Costa in Cambridge employer: Moto
As a Supervisor at Costa, you will thrive in a dynamic work environment that prioritises employee growth and development, offering fabulous opportunities for career advancement through funded qualifications. With a strong emphasis on work-life balance and flexible working arrangements, our supportive culture ensures that you can lead your team effectively while enjoying generous benefits, including an annual bonus and substantial discounts across various brands. Join us at Cambridge Services, where your leadership will help transform the UK’s rest stop experience into something truly exceptional.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Costa in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or handled customer feedback. Be ready to share these experiences during your interview to demonstrate your skills and passion for delivering exceptional service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows respect for the role and the company, plus it helps you feel more confident.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Costa in Cambridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for delivering a memorable customer experience and how you can bring that energy to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've led a team or provided exceptional service before, shout about it! We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Moto
✨Know Your Coffee and Customer Service
As a Supervisor at Costa, you'll need to show your passion for coffee and exceptional customer service. Brush up on the different types of beverages and be ready to discuss how you would enhance the customer experience. Think about specific examples from your past roles where you delivered outstanding service.
✨Demonstrate Leadership Skills
This role is all about leading a team, so be prepared to share your leadership style. Think of times when you've motivated a team or resolved conflicts. Highlight your ability to coach and develop others, as this will resonate well with the interviewers.
✨Show Your Business Acumen
Maximising profit and controlling costs are key responsibilities. Be ready to discuss how you've previously driven sales or managed budgets. Bring in examples of how you've set targets and achieved them, as this will showcase your understanding of the business side of things.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle real-life scenarios, like dealing with customer complaints or managing a busy shift. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your problem-solving skills and ability to make decisions under pressure.
