At a Glance
- Tasks: Lead a team to deliver exceptional service and maintain brand standards.
- Company: Join the UK's favourite coffee shop and be a brand ambassador.
- Benefits: Enjoy an annual bonus, discounts, and enhanced benefits.
- Other info: Flexible working arrangements to support your work-life balance.
- Why this job: Grow your career in management while making a real impact.
- Qualifications: Previous leadership experience and a passion for customer service.
The predicted salary is between 27700 - 28000 € per year.
Salary: £27,700 - £28,000 - 40 hours per week
Location: Severn View Services, M48, Junction 1, Bristol BS35 4BH
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Flexible working arrangements
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Supervisor - Costa Costa · Severn View in Bristol employer: Moto
At Costa Costa, located at Severn View Services, we pride ourselves on being an exceptional employer that values our team members as the heart of our business. With competitive salaries, generous annual bonuses, and a remarkable 60% discount across various brands, we foster a supportive work culture that prioritises employee growth through funded qualifications and flexible working arrangements. Join us to lead a passionate team in delivering outstanding customer experiences while enjoying a fulfilling career path in the UK's favourite coffee shop.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Costa Costa · Severn View in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Supervisor role and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. It shows respect for the opportunity and helps you feel more confident when you walk in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Costa Costa · Severn View in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for delivering a memorable customer experience and how you can bring that energy to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've led a team or provided exceptional service before, shout about it! We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Moto
✨Know Your Coffee and More
As a Supervisor at Costa, you'll be the face of the brand. Brush up on your knowledge of coffee, tea, and specialty beverages. Familiarise yourself with the menu and any current promotions so you can speak confidently about them during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you motivated your team and handled challenges, as this will demonstrate your capability to take charge in the role.
✨Understand the Business
Research Costa's values and mission. Be ready to discuss how you can contribute to maximising profit and driving sales while maintaining excellent brand standards. Showing that you understand the business side of things will impress your interviewers.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to make quick decisions or manage customer feedback effectively. Practising these responses will help you feel more prepared and confident.
