At a Glance
- Tasks: Deliver exceptional customer service and manage store operations with a friendly attitude.
- Company: Join WHSmith at moto, a top-rated workplace recognised for its inclusive culture.
- Benefits: Enjoy competitive pay, discounts, bonuses, and flexible working hours.
- Other info: Great development opportunities and a supportive work-life balance await you!
- Why this job: Be part of a dynamic team transforming the UK’s rest stop experience.
- Qualifications: Looking for adaptable, self-motivated individuals ready to thrive in fast-paced environments.
The predicted salary is between 10 - 15 £ per hour.
Retail Assistant - £12.40 per hour
Shifts: Various between 6:45am - 11pm, 14 Hours per week
Address: Washington Services, A1(M) Junction 64, Portobello, Birtley, County Durham DH3 2SJ
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Retail Assistant - WHSmith WHSmith · Washington in Birtley employer: Moto
At WHSmith, we pride ourselves on being an exceptional employer, offering our Retail Assistants a vibrant work culture that values teamwork and inclusivity. With competitive pay, generous discounts, and fantastic development opportunities, including funded qualifications, we ensure our employees feel valued and supported in their career growth. Located at Washington Services, our team enjoys a dynamic environment where every day brings new challenges and the chance to create memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - WHSmith WHSmith · Washington in Birtley
✨Tip Number 1
Get to know WHSmith and their values! Before you step into that interview, do a bit of homework on the company culture and what they stand for. This will help you connect with the team and show them you're genuinely interested in being part of their awesome crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories when you chat with us!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you respect the opportunity and are ready to represent WHSmith's brand standards right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the company directly to us!
We think you need these skills to ace Retail Assistant - WHSmith WHSmith · Washington in Birtley
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about the role and ready to bring their friendly vibe to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention specific experiences that show you can thrive in fast-paced environments and handle challenges with a smile!
Keep It Clear and Concise:We appreciate a straightforward application! Stick to the point and make it easy for us to see why you’d be a great fit. Use bullet points if it helps to keep things organised and readable.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Moto
✨Know the Company
Before your interview, take some time to research WHSmith and moto. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you can demonstrate your friendly and enthusiastic nature during the interview.
✨Be Ready for Fast-Paced Scenarios
Since the role requires adaptability in both busy and quieter times, be prepared to discuss how you handle pressure and maintain productivity. You might even want to think of a time when you successfully managed a chaotic situation—this will highlight your ability to thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
