At a Glance
- Tasks: Join our team to serve delicious KFC and create memorable customer experiences.
- Company: KFC at moto, a recognised top workplace for 2024 and 2025.
- Benefits: Enjoy competitive pay, discounts, bonuses, and fantastic development opportunities.
- Other info: Flexible working hours to support your work-life balance.
- Why this job: Be part of a fun, fast-paced environment while making a real impact.
- Qualifications: Looking for adaptable, self-motivated individuals who thrive in dynamic settings.
The predicted salary is between 26700 - 26700 £ per year.
Shifts: Vary between 10am to 11pm, mixture of weekdays and weekends required.
Address: Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR.
Are you ready to be our next KFC Team Member? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering KFC’s world famous, finger lickin’ chicken and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Team Members:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas.
- Up to 60% colleague discount across our franchise partner brands.
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance.
- Fantastic development opportunities including funded qualifications.
What you’ll be doing as a Team Member:
- Greeting customers with a warm and friendly welcome.
- Processing orders and requests in a timely and efficient manner.
- Assembling a range of KFC products to order with speed and accuracy to perfection.
- Delivering our brand standards to a level our customers have come to expect.
- Resolving challenges and enquiries with a customer centric mindset.
- Working with colleagues to deliver a culture of togetherness and teamwork.
- Leaving our customers with a memorable experience worth coming back for.
- Helping prepare the store and kitchen, ready for the following days trade.
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s.
- Please note this role internally is known as Customer Service Assistant.
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Team Member - KFC KFC · Frankley in Birmingham employer: Moto
At KFC Frankley, we pride ourselves on being an exceptional employer that values our Team Members as the heart of our business. With competitive pay, generous discounts, and a commitment to employee development through funded qualifications, we foster a supportive and inclusive work culture where everyone can thrive. Join us in transforming the UK’s rest stop experience while enjoying flexible working arrangements and the opportunity to be part of a team recognised as one of the Sunday Times Best Places to Work in 2024 and 2025.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - KFC KFC · Frankley in Birmingham
✨Tip Number 1
Get to know the KFC vibe! Before your interview, pop into a local branch and soak up the atmosphere. Pay attention to how the team interacts with customers and each other. This will help you understand what they're looking for in a Team Member.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a challenge or make a customer smile. Role-play with a friend or family member to get comfortable with responding in a friendly and efficient manner.
✨Tip Number 3
Show off your adaptability! During your interview, share examples of times you've thrived in fast-paced environments or handled unexpected situations. This will demonstrate that you can keep calm and carry on, just like KFC needs!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to highlight your enthusiasm for KFC and the role!
We think you need these skills to ace Team Member - KFC KFC · Frankley in Birmingham
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and friendliness. Remember, we’re looking for individuals who can bring their authentic selves to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any previous customer service roles or fast-paced environments you’ve thrived in – it’ll help us see why you’d be a great fit!
Show Your Team Spirit:Since teamwork is key at KFC, share examples of how you’ve worked well with others in the past. Whether it’s in a job, school project, or even sports, showing that you can collaborate effectively will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role and our awesome team culture right there!
How to prepare for a job interview at Moto
✨Know the KFC Vibe
Before your interview, get familiar with KFC's brand and values. Understand what makes their chicken 'finger lickin’ good' and how they prioritise customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
KFC is looking for friendly and enthusiastic individuals. During the interview, let your personality shine through! Share examples of times you've provided great customer service or worked well in a team. This will demonstrate that you can bring the right energy to the role.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, be ready to discuss how you handle pressure. Think of specific situations where you thrived under stress or adapted quickly to changes. This will show that you can keep calm and perform well, no matter the pace.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.
