At a Glance
- Tasks: Deliver exceptional customer service and manage store operations during night shifts.
- Company: Join WHSmith at moto, transforming the UK’s rest stop experience.
- Benefits: Enjoy competitive pay, discounts, bonuses, and flexible working hours.
- Other info: Recognised as one of the Best Places to Work in 2024 and 2025.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Looking for adaptable, self-motivated individuals ready for a fast-paced environment.
The predicted salary is between 13 - 16 £ per hour.
Shifts: 11pm to 7am, any 2 nights in 7 per week as required.
Address: Cherwell Valley Services, M40 Junction 10, Northampton Road, Ardley, Bicester OX27 7RD
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range of travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following day's trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph. Please note this role internally is known as Customer Service Assistant. Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Retail Assistant - WHSmith in Bicester employer: Moto
At WHSmith, we pride ourselves on being an exceptional employer, offering our Retail Assistants a vibrant work culture that values teamwork and inclusivity. With benefits like up to 60% colleague discount, enhanced family-friendly policies, and fantastic development opportunities, we ensure our employees feel valued and supported in their roles. Located at the Cherwell Valley Services, our team enjoys flexible working arrangements and a dynamic environment that makes every shift rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - WHSmith in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and moto. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their awesome culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills match the fast-paced environment they’re looking for. We want you to feel confident and ready to tackle any question that comes your way!
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for friendly, adaptable individuals, so don’t be afraid to show them who you are and how you can contribute to the team spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on this fantastic opportunity to work with us at WHSmith!
We think you need these skills to ace Retail Assistant - WHSmith in Bicester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and friendliness—qualities that are super important for a Retail Assistant.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is key in our fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application as awesome as possible.
How to prepare for a job interview at Moto
✨Know the Role Inside Out
Before your interview, make sure you understand what a Retail Assistant does at WHSmith. Familiarise yourself with their customer service standards and the types of products they offer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Enthusiasm
WHSmith is looking for friendly and enthusiastic individuals. During the interview, let your personality shine through! Share examples of how you've provided excellent customer service in the past and express your excitement about joining their team.
✨Demonstrate Adaptability
This role requires someone who can thrive in both busy and quieter times. Prepare to discuss situations where you've successfully adapted to changing circumstances or handled multiple tasks at once. Highlighting your flexibility will show that you're a great fit for their dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical shift looks like. This not only shows your interest but also helps you determine if this is the right workplace for you.
