At a Glance
- Tasks: Serve delicious coffee and food while providing top-notch customer service.
- Company: Join Costa Coffee, the UK's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, and enhanced benefits like sick pay and life assurance.
- Other info: Check transport access before applying, as some locations may have limited public transport options.
- Why this job: Perfect for enthusiastic individuals seeking a fun, supportive work environment with great development opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
£14.35 per includes nightshift premium - 14 Hours per week
Address: Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR
Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional customer service as we transform the UK’s rest stop experience.
Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Baristas:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more… so nothing has to COSTA fortune at work.
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Barista:
- Producing coffees, teas, frappes and more, as well as serving food to brand standards
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and processing orders
- Maintaining standards around product quality and store cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Similar roles might include crew member, team member, retail assistant or a customer service assistant, you might even be looking for a career change as a carer, cleaner or a warehouse assistant or a café worker, we’d love to hear from you!
Hourly rates of pay may differ for under 18’s
Where our customer’s journey pauses, yours just begins.
Apply today
*Please note internally this role is called Customer Service Assistant.
*Annual bonus scheme equivalent to 1 week\'s salary based on average hours worked (define period)
INDLP
Want to know what it\'s like to work for us? Find out from our colleague Fabiana
#J-18808-LjbffrBarista - Costa Costa · Frankley in Birmingham employer: Moto
At Costa Coffee, we pride ourselves on being an excellent employer, offering a vibrant work culture where enthusiasm is valued over experience. Our Baristas enjoy competitive pay, generous discounts across popular brands, and robust benefits including a bonus scheme and opportunities for personal development. Located at Frankley Services, our team members benefit from a supportive environment that fosters growth and camaraderie, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Barista - Costa Costa · Frankley in Birmingham
✨Tip Number 1
Show your enthusiasm! When you apply for the Barista position, make sure to convey your passion for coffee and customer service. A positive attitude can go a long way in making a great impression during any informal chats or interviews.
✨Tip Number 2
Familiarise yourself with Costa Coffee's menu and offerings. Knowing the different types of beverages and food items they serve will not only impress your potential employers but also show that you're genuinely interested in the role.
✨Tip Number 3
Be prepared to discuss your availability. Since this role includes night shifts and may require flexibility, being upfront about your schedule can demonstrate your commitment and willingness to adapt to the needs of the business.
✨Tip Number 4
Research the location and transport options. Since some sites have limited access, knowing how you'll get to Frankley Services can help you address any concerns during the application process and show that you're proactive.
We think you need these skills to ace Barista - Costa Costa · Frankley in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Costa is looking for in a Barista. Focus on the key responsibilities and skills mentioned, such as customer service and beverage preparation.
Tailor Your CV:Make sure your CV highlights any relevant experience, even if it's not directly in hospitality. Emphasise your enthusiasm for customer service and any transferable skills you may have.
Craft a Personal Statement:Write a personal statement that reflects your passion for coffee and customer service. Mention why you want to work at Costa and how you can contribute to their team, even if you lack direct experience.
Proofread Your Application:Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Costa is looking for enthusiastic individuals, so make sure to express your passion for coffee and customer service during the interview. Share why you want to work in a coffee shop and how you enjoy interacting with people.
✨Familiarise Yourself with the Menu
Even though they will teach you everything, having a basic understanding of the drinks and food items on the menu can impress your interviewers. Mention any favourite drinks or experiences you've had at Costa to show your genuine interest.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's from a different job. Highlight your ability to handle enquiries and maintain a positive attitude, as these are key aspects of the role.
✨Ask Questions
At the end of the interview, don't hesitate to ask questions about the team culture, training opportunities, or what a typical day looks like. This shows that you're engaged and genuinely interested in the position.
