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- Tasks: Serve delicious coffee and create memorable experiences for customers.
- Company: Join the award-winning team at Costa, transforming rest stops across the UK.
- Benefits: Enjoy competitive pay, discounts, bonuses, and fantastic development opportunities.
- Why this job: Be part of a vibrant team and make every customer's day better.
- Qualifications: Looking for friendly, adaptable individuals who thrive in fast-paced environments.
- Other info: Flexible hours available to support your work-life balance.
£12.40ph
Shifts: Vary between 6am to 11pm, mixture of weekdays and weekends
Address: Frankley Services, M5 Junction 3/4, Illey Lane, Birmingham B32 4AR
Are you ready to be our next Costa Barista? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Costa’s finest quality coffee and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Baristas:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Barista:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Producing a range of toasties and barista quality drinks throughout the day
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Barista - Costa Costa · Frankley employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista - Costa Costa · Frankley
✨Tip Number 1
Get to know the Costa brand! Familiarise yourself with their coffee offerings and customer service standards. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Barista, you'll be interacting with customers all day. Try role-playing with friends or family to get comfortable with greeting customers and handling their requests efficiently.
✨Tip Number 3
Be ready for a fast-paced environment! Think about examples from your past experiences where you've thrived under pressure. This will help you demonstrate your adaptability and calmness during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team at Costa!
We think you need these skills to ace Barista - Costa Costa · Frankley
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and what makes you excited about being a Barista. We want to see your enthusiasm shine through!
Highlight Your Customer Service Skills: Make sure to mention any experience you have in customer service. We’re all about delivering exceptional experiences, so share examples of how you've gone above and beyond for customers.
Be Yourself: We value authenticity, so don’t be afraid to show your personality in your application. Let us see the real you and how you can contribute to our awesome team culture.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation!
How to prepare for a job interview at Moto
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee drinks, brewing methods, and Costa's menu. This will show your passion for the role and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved a customer's issue or went above and beyond to make someone’s day better. This is key for a Barista role!
✨Demonstrate Adaptability
Since the job requires switching between busy and quiet periods, be ready to discuss how you handle fast-paced environments. Share specific instances where you thrived under pressure or maintained focus during quieter times.
✨Embrace Teamwork
Costa values a culture of togetherness, so be prepared to talk about your experience working in teams. Highlight how you contribute to a positive team environment and support your colleagues, as this will resonate well with the interviewers.
