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- Tasks: Serve delicious coffee and food while providing top-notch customer service.
- Company: Join Costa, the UK's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, and enhanced benefits.
- Why this job: Great development opportunities and a fun work culture await you!
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Access may be limited by public transport, so check your commute!
Address: Cambridge Extra Services, A14 Junction 24, Cambridge CB23 4WU
Joining us is easy — we’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re looking for enthusiastic people to work within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages while delivering exceptional customer service as we transform the UK’s rest stop experience. Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Baristas:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends on brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities, including funded qualifications
- Weekly Pay
What you will be doing as a Barista:
- Producing coffees, teas, frappes, and more, as well as serving food to brand standards
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and processing orders
- Maintaining standards around product quality and store cleanliness
As a motorway services area, some sites may have limited or no access through public transport, so please ensure you can access the site before applying.
Similar roles include crew member, team member, retail assistant, or customer service assistant. If you’re considering a career change to roles like carer, cleaner, warehouse assistant, or café worker, we’d love to hear from you!
Hourly pay rates may differ for under 18s.
Where our customers’ journey pauses, yours begins. Apply today.
*Please note: internally, this role is called Customer Service Assistant.*
Annual bonus scheme is equivalent to 1 week's salary based on average hours worked (define period).
Barista - Costa employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista - Costa
✨Tip Number 1
Show your enthusiasm for coffee and customer service during any interactions. Whether it's in person or over the phone, expressing genuine interest can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Costa's menu and offerings. Being knowledgeable about their products will not only impress during interviews but also demonstrate your commitment to the role.
✨Tip Number 3
Highlight any previous experience in fast-paced environments, even if it's not directly related to coffee. Skills like teamwork and handling customer queries are highly valued.
✨Tip Number 4
Be prepared to discuss your availability and how you can adapt to the needs of a motorway services area. Flexibility can be a key factor in securing the job.
We think you need these skills to ace Barista - Costa
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Costa is looking for in a Barista. Focus on the key responsibilities and skills mentioned, such as customer service and maintaining product quality.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in hospitality. Emphasise your enthusiasm for customer service and any transferable skills that would make you a great fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention why you want to work at Costa specifically and how you can contribute to their mission of transforming the UK's rest stop experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Costa is looking for enthusiastic individuals, so make sure to express your passion for coffee and customer service during the interview. Share why you want to work in a coffee shop and how you enjoy interacting with customers.
✨Familiarise Yourself with the Menu
Even though they will train you, having a basic understanding of Costa's menu can impress your interviewers. Familiarise yourself with their coffee types, teas, and specialty beverages to show your genuine interest.
✨Highlight Teamwork Skills
As a Barista, you'll be part of a team. Be prepared to discuss your experiences working in teams, whether in previous jobs or group projects. Emphasise your ability to collaborate and support your colleagues.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might face and how you would handle them. Being able to demonstrate your problem-solving skills and commitment to exceptional service will set you apart.
