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For Companies At a Glance
- Tasks: Lead IT support teams and manage critical services for seamless tech operations.
- Company: Join Moto, the future of motorway rest stops, focused on innovation and quality.
- Benefits: Enjoy up to 20% annual bonus, 25 days holiday, and exclusive discounts for you and loved ones.
- Why this job: Shape the future of IT service delivery in a dynamic, fast-paced environment with growth opportunities.
- Qualifications: Proven expertise in Office 365, Active Directory, and strong leadership skills required.
- Other info: Hybrid role with some travel; ideal for hands-on leaders ready to tackle challenges.
The predicted salary is between 52000 - 76000 £ per year.
Are you an experienced IT leader ready to take charge of high-impact service delivery and technical operations? Do you thrive in fast-paced environments where problem-solving and strategic thinking drive success? If so, we have the perfect opportunity for you!
Dynamic and fast paced, Moto is ideal for individuals who are looking for a career which provides maximum opportunities. If you have energy, passion for quality and a real desire to deliver exceptional results you will do well here.
The Role
As the IT Service & Support Manager, you'll be at the forefront of managing critical IT services, leading the 2nd and 3rd line support teams, and ensuring seamless transition of new technologies into business operations. Your technical expertise, leadership skills, and service management knowledge will be instrumental in maintaining high standards of IT support, driving down call volumes, and strengthening relationships with key stakeholders.
Benefits:
- Bonus: Annually up to 20%
- 25 days holiday
- Exclusive discounts: Up to 60% off for you, your partner, and loved ones
- Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
Key Responsibilities:
- Lead and manage the 2nd and 3rd line support teams, ensuring efficient scheduling, SLA compliance, and accurate reporting.
- Conduct root cause analysis to drive continuous improvement and enhance business systems.
- Manage relationships with third-party providers to maximize service benefits.
- Oversee procurement, maintenance, and refresh of desktop and mobile hardware within budget.
- Monitor system performance to proactively resolve issues before they impact business operations.
- Spearhead service transition for key strategic projects, including POS systems, QSR solutions, and legacy risk reduction.
- Ensure IT service continuity and excellence by leveraging ITIL principles and monitoring key performance indicators.
- Work with managed service providers (MSPs) to ensure network uptime and operational efficiency.
- Provide strong leadership to the technology support team, fostering a culture of collaboration, performance, and development.
- Actively support cyber response initiatives, coordinating resources and adapting processes to mitigate risks effectively.
Technical Skills & Experience:
- Proven expertise in Office 365, Active Directory, and Windows Server support.
- Strong understanding of LAN/WAN troubleshooting, VoIP, and MDM/mobile setup.
- Extensive experience with Cisco router configurations and network optimization.
- Administration of Microsoft 365, including Exchange Online, SharePoint, Teams, and compliance/security features.
- Ability to identify recurring incident ticket trends and implement proactive solutions.
What We're Looking For:
- A hands-on leader, ready to dive into challenges alongside the team.
- A strategic thinker who can manage service delivery through business transitions.
- An excellent communicator, able to engage stakeholders at all levels.
- A problem-solver with a commitment to continuous improvement and service excellence.
This is more than just a role—it’s an opportunity to shape the future of IT service delivery in a dynamic and growing organization. If you're ready to lead with impact, we’d love to hear from you!
Technical Support Manager employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are crucial for maintaining high standards of IT support. Understanding how to leverage these principles will help you demonstrate your capability in ensuring service excellence during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your experience in fostering collaboration and performance will resonate well with our expectations for this position.
✨Tip Number 3
Be ready to discuss your experience with specific technologies mentioned in the job description, such as Office 365 and Cisco router configurations. Having concrete examples of how you've used these tools to solve problems will set you apart from other candidates.
✨Tip Number 4
Prepare to articulate your approach to continuous improvement and service delivery. Think about past challenges you've faced and how you implemented proactive solutions to enhance business systems, as this aligns perfectly with what we're looking for.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, particularly with 2nd and 3rd line support. Emphasise your leadership skills and any specific technical expertise related to Office 365, Active Directory, and network optimisation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional IT services and your strategic approach to problem-solving. Mention specific examples of how you've successfully managed teams or projects in the past.
Highlight Key Achievements: When detailing your work experience, focus on quantifiable achievements that demonstrate your ability to improve service delivery and enhance operational efficiency. Use metrics where possible to showcase your impact.
Showcase Soft Skills: Don't forget to highlight your communication and collaboration skills. As a Technical Support Manager, engaging with stakeholders at all levels is crucial, so provide examples of how you've effectively communicated in previous roles.
How to prepare for a job interview at Moto Hospitality
✨Showcase Your Leadership Skills
As a Technical Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to fostering collaboration and performance.
✨Highlight Technical Expertise
Make sure to discuss your experience with Office 365, Active Directory, and network troubleshooting. Be ready to explain how you've used these skills to resolve issues and improve service delivery in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've conducted root cause analysis or managed service transitions, and be prepared to discuss the outcomes.
✨Understand the Company Culture
Research Moto's values and mission. Be ready to articulate how your personal values align with theirs, especially regarding quality service and continuous improvement, which are crucial for this role.
