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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain brand standards.
- Company: Join Pret A Manger, transforming the UK’s rest stop experience with fresh food and organic coffee.
- Benefits: Enjoy an annual bonus, up to 60% discounts, and enhanced benefits like pension and life assurance.
- Why this job: This role offers fantastic development opportunities and a chance to grow into management.
- Qualifications: Previous leadership experience is desirable; passion for customer service is essential.
- Other info: Access to some sites may be limited; ensure you can commute before applying.
The predicted salary is between 21500 - 27000 £ per year.
As a supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple: to be an enthusiastic leader and brand ambassador delivering Pret A Manger's freshly made food, organic coffee, and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our supervisors:
- Annual bonus up to £3,455pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, and identifying training needs where needed
- Taking ownership of customer feedback and responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team is highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and comfort with making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, or duty manager aspiring to grow your career into management, or a team member, customer service assistant, or crew member looking for the next step. We want to hear from you!
Note: Some sites in motorway services areas may have limited or no public transport access. Please ensure you can access the site before applying.
Where our customer’s journey pauses, yours just begins. Apply today.
Please note: Internally, this role is called Team Leader.
Supervisor - Pret A Manger employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Pret A Manger
✨Tip Number 1
Familiarise yourself with Pret A Manger's values and mission. As a supervisor, you'll be expected to embody their brand standards and customer service ethos, so understanding what they stand for will help you align your approach during the interview.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills. Think about times when you've successfully led a team, resolved conflicts, or improved customer satisfaction, as these will be key points of discussion.
✨Tip Number 3
Research the specific location where you'll be working. Knowing the local customer base and any unique challenges the Toddington Services site may face can demonstrate your commitment and readiness to tackle the role effectively.
✨Tip Number 4
Show enthusiasm for the food and beverage industry. Being passionate about delivering quality products and exceptional service will resonate well with the hiring team, so make sure to express your excitement about the role and the brand.
We think you need these skills to ace Supervisor - Pret A Manger
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Supervisor position at Pret A Manger. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory or leadership experience. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to lead a team and deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention any relevant experience you have in the food service industry and how you can contribute to enhancing the customer experience at Pret A Manger.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Moto Hospitality
✨Show Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others to achieve their goals.
✨Emphasise Customer Service Experience
Pret A Manger values exceptional customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where your actions led to positive customer feedback or improved service.
✨Understand the Brand
Familiarise yourself with Pret A Manger's values, products, and mission. Showing that you understand what the brand stands for and how you can contribute to its success will impress the interviewers and demonstrate your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a dissatisfied customer or managing a busy shift. Think through potential scenarios and formulate clear, concise responses that highlight your problem-solving skills and ability to stay calm under pressure.
