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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and achieve sales targets.
- Company: Join a dynamic motorway services team with great brands like M&S and Costa.
- Benefits: Enjoy up to 60% discount, annual bonuses, and enhanced benefits.
- Why this job: Kickstart your management career with fantastic development opportunities.
- Qualifications: Previous leadership experience is a plus; passion for customer service is essential.
- Other info: Ideal for those looking to grow from team member to management.
The predicted salary is between 23000 - 25000 £ per year.
Overview
Supervisor £26,900 – £28,000 40 hours per week | Opening hours 6am till 10pm | 5 over 7, weekends included
Hilton Park Services, M6 between Junction 10A and 11, Essington, Wolverhampton, WV11 2AT
What we offer our Supervisors
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
What you’ll bring to us
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative ad make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you! Where our customer’s journey pauses, yours just begins. Apply today!
*Please note internally this role is called Team Leader. INDTL
Want to know what it\’s like to work for us? Find out from our colleague Terri
#J-18808-Ljbffr
Supervisor - M&S Simply Food employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - M&S Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and you want to show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Supervisor - M&S Simply Food
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight any previous leadership or supervisory experience, and don’t forget to mention your passion for customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Supervisor position. Share specific examples of how you've led teams or improved customer experiences in the past.
Show Your Personality: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with our team and customers alike.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Moto Hospitality
✨Know the Brand Inside Out
Before your interview, make sure you research M&S Simply Food and understand their values, products, and customer service standards. This will help you demonstrate your passion for delivering a memorable customer experience during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team or improved customer service. Highlight how you’ve motivated others, handled challenges, and contributed to achieving targets, as these are key aspects of the Supervisor role.
✨Practice Decision-Making Scenarios
Since the role requires making reasoned decisions under pressure, think of scenarios where you had to make quick decisions. Practise articulating your thought process and the outcomes, as this will show your ability to handle the fast-paced environment of motorway services.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your career goals.
