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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain brand standards.
- Company: Join Moto Hospitality, transforming the UK's rest stop experience.
- Benefits: Enjoy up to £3,445 annual bonus and 60% discounts at popular brands.
- Why this job: Empower your leadership skills and make a real impact in a dynamic environment.
- Qualifications: Previous team leadership experience and a passion for customer service.
- Other info: Great career growth opportunities with funded qualifications.
The predicted salary is between 24600 - 28000 £ per year.
Overview
Supervisor – M&S Simply Food
Posting date: 26 September 2025
Hours: Full time
Closing date: 10 October 2025
Location: Wolverhampton, WV11 2AT
Company: Moto Hospitality
Job type: Permanent
Summary
Supervisor £26,900 – £28,000 40 hours per week | Opening hours 6am till 10pm | 5 over 7, weekends included Hilton Park Services, M6 between Junction 10A and 11, Essington, Wolverhampton, WV11 2AT
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it\’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food\’s handy range of high-quality food and exceptional service as we transform the UK\’s rest stop experience.
What we offer our Supervisors
- Annual bonus up to £3,445pa
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
What you\’ll bring to us
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Where our customer\’s journey pauses, yours just begins. Apply today!
Note: internally this role is called Team Leader. IND TL
Want to know what it\’s like to work for us? Find out from our colleague Terri.
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Supervisor - M&S Simply Food employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - M&S Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out Moto Hospitality's social media and website. This will help you understand their values and how you can fit in as a Supervisor.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or handled customer feedback. We want to hear how you can bring that experience to the role and inspire your future team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you're serious about the Supervisor position and ready to represent M&S Simply Food.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - M&S Simply Food
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re excited about the role and ready to lead a team in delivering top-notch experiences.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any leadership roles or customer service positions. We love seeing how your past experiences can contribute to our team at M&S Simply Food.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Avoid jargon and focus on what makes you a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Moto Hospitality
✨Know the Brand Inside Out
Before your interview, make sure you research M&S Simply Food thoroughly. Understand their values, product range, and what sets them apart in the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Customer experience is key in this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Think of specific instances where your actions led to positive feedback or improved customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
