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- Tasks: Lead teams to deliver top-notch customer service and brand standards.
- Company: Join Greggs, a beloved brand known for its delicious food and great service.
- Benefits: Enjoy funded qualifications and fantastic development opportunities.
- Why this job: This role offers a chance to grow your career in a supportive environment.
- Qualifications: Previous leadership experience is a plus; passion for customer service is essential.
- Other info: Check transport access to our motorway services before applying.
The predicted salary is between 24000 - 36000 £ per year.
Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a supervisor:
Leading your teams to achieve and deliver excellent brand standards and customer service
Maximising profit by driving sales and controlling costs
Processing stock counts and orders
Partnering with the Store Manager in setting targets for the team to achieve
Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
Taking ownership of customer feedback, responding appropriately in a timely manner
Supporting the team with preparing food and refreshments
Previous experience of leading or supervising a team highly desirable
Passion for delivering a memorable customer experience
Great communication skills and be comfortable making decisions
Ability to work on own initiative ad make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!Where our customer’s journey pauses, yours just begins.Apply today!*Please note internally this role is called Team LeaderINDTLWant to know what it’s like to work for us? Find out from our colleague Luca
Supervisor - Greggs employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Greggs
✨Tip Number 1
Familiarize yourself with the Greggs brand and its values. Understanding what makes Greggs unique will help you align your approach to customer service and team leadership with their expectations.
✨Tip Number 2
Highlight any previous experience in a supervisory role, especially in fast-paced environments. Be ready to discuss specific examples of how you've successfully led a team or improved customer experiences.
✨Tip Number 3
Prepare to demonstrate your communication skills during the interview. Think of scenarios where you've effectively communicated with team members or resolved customer issues, as this is crucial for the Supervisor role.
✨Tip Number 4
Since some locations may have limited transport access, ensure you can easily commute to the site. Mentioning your reliable transportation options can show your commitment and readiness for the role.
We think you need these skills to ace Supervisor - Greggs
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Supervisor position at Greggs. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in leading or supervising a team. Provide specific examples of how you've delivered excellent customer service and maximized profits in past roles.
Showcase Your Communication Skills: Since great communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with team members or customers.
Express Your Passion: Convey your passion for delivering a memorable customer experience in your application. Share any relevant experiences that showcase your commitment to customer satisfaction and your ability to make decisions under pressure.
How to prepare for a job interview at Moto Hospitality
✨Show Your Leadership Skills
As a supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve goals. Share specific examples of how you’ve handled challenges and driven performance.
✨Demonstrate Customer Service Passion
This role emphasizes delivering a memorable customer experience. Be ready to talk about times when you went above and beyond for a customer. Highlight your understanding of brand standards and how you ensure they are met.
✨Prepare for Situational Questions
Expect questions that assess your decision-making skills under pressure. Think of scenarios where you had to make quick decisions or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Know the Company and Its Values
Research Greggs and understand its mission and values. Be prepared to explain why you want to work there and how your personal values align with the company’s. This shows your genuine interest in the role and the organization.
