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For Companies At a Glance
- Tasks: Lead a team to create memorable customer experiences and achieve financial targets.
- Company: Join WHSmith, transforming the UK's rest stop experience with travel essentials.
- Benefits: Enjoy an annual bonus, up to 60% discounts, and enhanced benefits like pension and life assurance.
- Why this job: Shape a winning culture while developing your career in a supportive environment.
- Qualifications: Proven leadership in high-volume retail or hospitality; strong relationship-building skills required.
- Other info: This role is internally known as Department Manager. Ready to start your journey? Apply today!
The predicted salary is between 30000 - 35000 £ per year.
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your store as your own and help shape the winning culture that we are aspiring to achieve.
As a Store Manager, you’ll lead your team in delivering WHSmith’s handy range of travel essentials and exceptional service as we transform the UK’s rest stop experience.
What you will get in return as a Store Manager:
- Annual bonus up to £7,800pa
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career as a Site Operations Manager
What You Will Be Doing as a Store Manager:
- Ensure that the WHSmith unit achieves, as a minimum, the financial targets and budgeted P&L
- Support and develop your team, ensuring each colleague feels valued, supported, and able to grow both personally and professionally
- Adhere to and ensure delivery of brand standards
- Drive consistent high-quality customer service and sales
- Lead shifts including opening and closing the store
What Skills & Knowledge You’ll Need:
- A proven track record in managing and leading teams in a high-volume retail, catering, or hospitality environment
- Experience in working to and delivering against budgets, P&L, labour costs, ratios, and cost-saving initiatives
- Ability to build strong and positive relationships with stakeholders
- Experience motivating and increasing team performance through mentoring, training, and succession planning
- Ability to remain calm under pressure in a stressful environment
You may be an assistant general manager or deputy manager aspiring to advance your career, or already be a manager in retail, catering, or hospitality sectors such as a restaurant or store manager seeking a new challenge. We want to hear from you!
Ready to start your journey with us? Apply today!
Store Manager - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - WHSmith
✨Tip Number 1
Familiarise yourself with WHSmith's brand values and customer service standards. Understanding their approach to creating memorable customer experiences will help you align your management style with their expectations.
✨Tip Number 2
Highlight your experience in managing teams in high-pressure environments. Be ready to share specific examples of how you've motivated your team and improved performance, as this is crucial for the Store Manager role.
✨Tip Number 3
Prepare to discuss your financial acumen, particularly in relation to budgets and P&L management. Being able to demonstrate your ability to drive sales and manage costs effectively will set you apart from other candidates.
✨Tip Number 4
Network with current or former WHSmith employees if possible. Gaining insights into the company culture and expectations can give you an edge during the interview process.
We think you need these skills to ace Store Manager - WHSmith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in high-volume environments. Emphasise your achievements in team leadership, budget management, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable customer experiences. Mention specific examples of how you've motivated teams and driven sales in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team development, financial acumen, and the ability to work under pressure. Use concrete examples to demonstrate these skills.
Show Enthusiasm for WHSmith: Express your enthusiasm for the role and the company in your application. Research WHSmith’s values and culture, and mention how you align with their mission to enhance the customer experience at travel locations.
How to prepare for a job interview at Moto Hospitality
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed your team in previous roles, highlighting any successful outcomes.
✨Understand the Financials
Familiarise yourself with key financial metrics such as P&L, budgets, and labour costs. Be prepared to discuss how you've managed these aspects in past positions and how you plan to achieve financial targets at WHSmith.
✨Emphasise Customer Experience
WHSmith values creating memorable customer experiences. Be ready to discuss your approach to customer service and provide examples of how you've enhanced customer satisfaction in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about past challenges you've faced in retail or hospitality and how you successfully navigated them.
