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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join WHSmith, transforming the UK's rest stop experience with travel essentials.
- Benefits: Enjoy an annual bonus, up to 60% discounts, and enhanced benefits like pension and sick pay.
- Why this job: Shape a winning culture while growing your career with fabulous development opportunities.
- Qualifications: Proven leadership in retail or catering, with budget management and team development skills.
- Other info: Perfect for aspiring managers ready to take their career to the next level!
The predicted salary is between 29000 - 31800 £ per year.
Store Manager
£29,000 – £31,800 per annum DOE – 40 hours per week
Address: Kinross Services, M90, Kinross KY13 0NQ
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve.
As a Store Manager, you’ll lead your team in delivering WHSmith’s handy range travel essentials and exceptional service as we transform the UK’s rest stop experience.
What you will get in return as a Store Manager
- Annual bonus up to *£7,800pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What You Will Be Doing As a Store Manager
- Ensure that the WHSmith unit achieves, as a minimum, the financial targets agreed budget and P&L
- Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
- Adhere to and ensure delivery of brand standards
- Overall responsibility for driving consistent high quality customer service and sales
- Lead shifts including opening and closing the unit
What Skills & Knowledge You’ll Need
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!
Where our customer’s journey pauses, yours just begins.
Ready to start your journey with us? Apply today!
- Please note internally this role is called Department Manager
- Annual bonus of up to 20%, final value subject to location and performance
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Store Manager - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - WHSmith
✨Tip Number 1
Showcase your leadership skills! As a Store Manager, you'll need to lead a team effectively. Think about specific examples from your past experiences where you successfully motivated and developed your team.
✨Tip Number 2
Familiarize yourself with WHSmith's brand standards and customer service expectations. Understanding their culture and values will help you align your approach and demonstrate that you're the right fit for the role.
✨Tip Number 3
Prepare to discuss your experience with budgets and P&L management. Be ready to share how you've previously achieved financial targets and implemented cost-saving initiatives in your past roles.
✨Tip Number 4
Highlight your ability to remain calm under pressure. Share examples of how you've handled challenging situations in a fast-paced retail or catering environment, as this is crucial for a Store Manager.
We think you need these skills to ace Store Manager - WHSmith
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and expectations of a Store Manager at WHSmith. Highlight your experience in managing teams and delivering exceptional customer service in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in retail or catering management. Emphasize your achievements in meeting financial targets, leading teams, and enhancing customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've motivated teams and improved performance in previous positions.
Highlight Key Skills: In your application, make sure to highlight key skills such as team leadership, budget management, and relationship building. Use specific examples to demonstrate how you've successfully applied these skills in past roles.
How to prepare for a job interview at Moto Hospitality
✨Show Your People Skills
As a Store Manager, your ability to connect with people is crucial. Be prepared to share examples of how you've built strong relationships with your team and customers in previous roles.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and P&L, come ready to discuss your experience with financial targets. Highlight specific instances where you successfully managed costs or improved profitability.
✨Emphasize Team Development
Talk about your approach to mentoring and developing team members. Share success stories of how you've motivated your team and helped them grow professionally.
✨Stay Calm Under Pressure
The retail environment can be hectic. Prepare to discuss how you've handled stressful situations in the past, ensuring that you maintained high standards of customer service and team morale.
