Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create memorable customer experiences in a busy coffee shop.
- Company: Join Costa, the UK's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy an annual bonus, discounts, and enhanced benefits like pension and life assurance.
- Why this job: Shape a winning culture while developing your career with funded qualifications.
- Qualifications: Experience in managing teams and delivering against budgets is essential.
- Other info: Perfect for aspiring managers looking to elevate their careers!
The predicted salary is between 29000 - 34000 £ per year.
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve. You’ll lead your team to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What you will get in return as a Store Manager:
- Annual bonus up to £7,800pa
- Up to £400 reward for every successful refer a friend recruited
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What You Will Be Doing:
- Ensure that the Costa unit achieves, as a minimum, the financial targets agreed budget and P&L
- Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
- Adhere to and ensure delivery of brand standards
- Overall responsibility for driving consistent high-quality customer service and sales
- Lead shifts including opening and closing the unit
What Skills & Knowledge You’ll Need:
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labour costs and ratios, and cost-saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you! Ready to start your journey with us? Apply today!
Store Manager - Costa employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Costa
✨Tip Number 1
Familiarise yourself with Costa's brand values and customer service standards. Understanding what makes Costa unique will help you demonstrate your alignment with their culture during the interview.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to lead a team and drive sales. Highlight specific instances where you met or exceeded financial targets, as this is crucial for the Store Manager role.
✨Tip Number 3
Network with current or former employees of Costa to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach in the interview.
✨Tip Number 4
Showcase your ability to handle pressure by discussing how you've managed challenging situations in previous roles. Being calm under pressure is essential for a Store Manager, so be ready to share relevant stories.
We think you need these skills to ace Store Manager - Costa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, especially in high-volume retail or catering environments. Use specific examples that demonstrate your ability to meet financial targets and deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating memorable customer experiences and how you can contribute to the winning culture at Costa. Mention any previous achievements in team development and performance improvement.
Showcase Leadership Skills: Emphasise your leadership skills in both your CV and cover letter. Provide examples of how you've motivated teams, managed budgets, and maintained brand standards in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Store Manager role.
How to prepare for a job interview at Moto Hospitality
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed your team in previous roles, highlighting any successful outcomes.
✨Understand Financial Targets
Familiarise yourself with key financial metrics such as P&L, budgets, and labour costs. Be prepared to discuss how you've successfully managed these aspects in the past and how you plan to achieve financial targets for the store.
✨Emphasise Customer Experience
Since creating a memorable customer experience is a priority, think of ways you've enhanced customer service in previous positions. Be ready to share strategies that led to improved customer satisfaction and loyalty.
✨Prepare for Pressure Scenarios
The role can be pressurised, so prepare to discuss how you handle stress and maintain performance under pressure. Consider sharing a specific situation where you successfully navigated a challenging environment while keeping your team focused.
