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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join WHSmith at Moto Hospitality, transforming the UK's rest stop experience.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, weekly pay, and enhanced benefits.
- Why this job: Perfect for enthusiastic individuals looking to gain experience and develop skills in retail.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Access may be limited by public transport; check location before applying.
Overview
Retail Assistant – £12.40
Shifts: Vary between 6am to 10pm, mixture of weekdays and weekends required
Address: Port of Dover Terminal 3, Eastern Docks, Dover CT16 1JA
Are you ready to be our next WHSmith Retail Assistant?
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers
- Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
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Seasonal Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Retail Assistant - WHSmith
✨Tip Number 1
Show your enthusiasm! When you apply for the Seasonal Retail Assistant role, make sure to convey your excitement about working in a customer-focused environment. Employers love candidates who are genuinely interested in the job and the company.
✨Tip Number 2
Familiarise yourself with WHSmith's products and services. Knowing what they offer can help you engage better during any interviews or conversations with hiring managers, showing that you're proactive and ready to contribute.
✨Tip Number 3
Be prepared to discuss your availability. Since this is a seasonal position, being flexible with your hours can set you apart from other candidates. Highlighting your willingness to work during busy periods can make a positive impression.
✨Tip Number 4
Network with current employees if possible. If you know anyone working at Moto Hospitality or WHSmith, reach out to them for insights about the role and the company culture. This can give you an edge and help you tailor your approach.
We think you need these skills to ace Seasonal Retail Assistant - WHSmith
Some tips for your application 🫡
Show Enthusiasm: Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role in your application. Use positive language and highlight your eagerness to learn and contribute to the team.
Tailor Your CV: Even if you don't have extensive experience in retail or hospitality, focus on transferable skills. Highlight any customer service experience, teamwork, or communication skills that would be relevant to the Seasonal Retail Assistant position.
Craft a Strong Cover Letter: Write a brief cover letter that explains why you want to work at WHSmith and how you can contribute to their mission of providing exceptional customer service. Keep it concise and engaging, showing your personality.
Check Accessibility: Before applying, ensure you can access the Port of Dover Terminal 3 location. Mention your transport arrangements in your application if necessary, as this shows you are proactive and considerate about the job requirements.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to be part of their team and how you can contribute to enhancing the customer experience.
✨Highlight Your Customer Service Skills
Even if you don't have extensive experience, think of any past roles or situations where you've provided good service. Be ready to share examples of how you’ve helped others or resolved issues, as this will demonstrate your potential in a retail environment.
✨Ask Questions
Prepare a few questions to ask during the interview. This shows your interest in the role and the company. You might ask about the training process or what a typical day looks like for a Seasonal Retail Assistant.
✨Be Ready for Practical Scenarios
You may be asked how you would handle specific customer situations. Think about common retail scenarios, such as dealing with a difficult customer or managing stock levels, and prepare your responses to showcase your problem-solving skills.
