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- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join Moto Hospitality and help transform the UK's rest stop experience with WHSmith.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, weekly pay, and enhanced benefits.
- Why this job: Be part of an enthusiastic team and gain valuable skills while making a difference.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying, as some locations may have limited public transport.
Join to apply for the Retail Assistant – WHSmith role at Moto Hospitality
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Join to apply for the Retail Assistant – WHSmith role at Moto Hospitality
Retail Assistant – £12.35ph
Address: Rugby Services, M6 Junction 1, Leicester Road, Rugby CV23 0EZ
Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
Retail Assistant – £12.35ph
Address: Rugby Services, M6 Junction 1, Leicester Road, Rugby CV23 0EZ
Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Retail Assistants:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more… so nothing has to COSTA fortune at work.
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant:
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Similar roles might include team member, retail assistant, general or a customer service assistant, you might even be looking for a career change as a carer, cleaner or a warehouse assistant, we’d love to hear from you!
Hourly rates of pay may differ for under 18’s
- Please note internally this role is called Customer Service Assistant.
- Annual bonus scheme equivalent to 1 week\’s salary based on average hours worked (define period)
Where our customer’s journey pauses, yours just begins.
Apply today
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Hospitality
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Show your enthusiasm! When you get the chance to speak with someone from Moto Hospitality, whether it's during a phone call or in person, express your excitement about the Retail Assistant role and how you can contribute to their team.
✨Tip Number 2
Familiarise yourself with WHSmith's products and services. Knowing what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Network with current employees if possible. Reach out on platforms like LinkedIn to connect with those already working at Moto Hospitality. They can provide valuable insights and may even refer you for the position.
✨Tip Number 4
Prepare for situational questions. Think about how you would handle various customer service scenarios, as this role heavily focuses on delivering exceptional service. Practising your responses can give you an edge during the interview.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Focus on the key responsibilities and required skills, even if they mention that no prior experience is necessary.
Tailor Your CV: Make sure your CV highlights any relevant experience or skills, even if they are from different fields. Emphasise your enthusiasm for customer service and your ability to learn quickly.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at WHSmith and how you can contribute to their team, focusing on your willingness to learn and provide excellent customer service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since the role is looking for enthusiastic individuals, make sure to express your excitement about the position. Share why you want to be part of the team and how you can contribute to enhancing customer experiences.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter as a Retail Assistant. Be ready to discuss how you would handle various situations, such as dealing with difficult customers or managing stock replenishment.
✨Highlight Your Flexibility
Given that some locations may have limited transport access, emphasise your flexibility regarding working hours and your ability to commute. This shows your commitment to the role and willingness to adapt.
✨Ask Questions
Prepare a few questions to ask the interviewer about the company culture, training opportunities, and what a typical day looks like. This demonstrates your interest in the role and helps you gauge if it's the right fit for you.
