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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join WHSmith, transforming the UK's rest stop experience with travel essentials.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, enhanced benefits, and weekly pay.
- Why this job: Be part of an enthusiastic team, gain skills, and enjoy fabulous development opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying, as some sites have limited public transport.
£12.25 per hour - 21 Hours per week
Address: Washington Services, A1(M) Junction 64, Portobello, Birtley, County Durham DH3 2SJ
Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience. Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Retail Assistants:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant:
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Similar roles might include team member, retail assistant, general or a customer service assistant, you might even be looking for a career change as a carer, cleaner or a warehouse assistant, we’d love to hear from you!
Hourly rates of pay may differ for under 18’s. Please note internally this role is called Customer Service Assistant.
Annual bonus scheme equivalent to 1 week's salary based on average hours worked (define period)
Where our customer’s journey pauses, yours just begins. Apply today.
Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Knowing what they offer will help you engage with customers confidently and show your enthusiasm for the role.
✨Tip Number 2
Visit the location beforehand if possible. Understanding the layout and accessibility of the site can give you an edge in discussing how you would manage customer service in that environment.
✨Tip Number 3
Prepare to demonstrate your enthusiasm for customer service during any interviews or discussions. Share examples from your past experiences, even if they're not directly related to retail, to highlight your willingness to learn and adapt.
✨Tip Number 4
Network with current or former employees if you can. They can provide insights into the company culture and expectations, which can be invaluable when you're trying to stand out as a candidate.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Focus on the key responsibilities and the skills they value, such as enthusiasm and customer service.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in retail. Emphasise your ability to learn quickly and your enthusiasm for customer service, as these are key traits they are looking for.
Craft a Strong Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at WHSmith and how you can contribute to their team, focusing on your willingness to learn and provide exceptional service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is important in customer-facing roles.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to be part of their team and how you can contribute to enhancing the customer experience.
✨Highlight Transferable Skills
Even if you don't have direct retail experience, think about skills from previous jobs or life experiences that relate to customer service. Communication, teamwork, and problem-solving are all valuable traits that can set you apart.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
