Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, manage stock, and handle enquiries in a fast-paced environment.
- Company: Join WHSmith at the Port of Dover, transforming travel essentials for customers.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, weekly pay, and enhanced benefits.
- Why this job: Be part of an amazing team with great development opportunities and a fun work culture.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying; roles may vary for under 18s.
Address: Port of Dover Services, Terminal 3, Eastern Docks, Dover CT16 1JA
Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re just looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range of travel essentials and exceptional customer service as we transform the UK’s rest stop experience. Don’t worry about the skills; we’ll teach you everything you need to know.
What we offer our Retail Assistants:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant:
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. Similar roles might include team member, retail assistant, general or customer service assistant. You might even be looking for a career change as a carer, cleaner, or warehouse assistant. We’d love to hear from you!
Hourly rates of pay may differ for under 18’s. Please note internally this role is called Customer Service Assistant. Annual bonus scheme equivalent to 1 week's salary based on average hours worked (define period).
Where our customer’s journey pauses, yours just begins. Apply today.
Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Show your enthusiasm! When you approach us for the Retail Assistant position, let your passion for customer service shine through. A positive attitude can make a huge difference in how we perceive your fit for the team.
✨Tip Number 2
Familiarise yourself with WHSmith's products and services. Knowing what we offer will help you engage better during any informal conversations or interviews, demonstrating your genuine interest in the role.
✨Tip Number 3
Be prepared to discuss your availability. Since some of our locations may have limited transport access, being flexible with your working hours can set you apart from other candidates.
✨Tip Number 4
Highlight any previous experience in customer-facing roles, even if it's informal. Whether it's volunteering or helping out in family businesses, showcasing your ability to interact with customers can strengthen your application.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Focus on the key responsibilities and required skills, even if they mention that no prior experience is necessary.
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that align with the role. Even if you don't have direct retail experience, emphasise your enthusiasm and willingness to learn, as well as any customer service experience you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the position. Mention why you want to work at WHSmith and how you can contribute to their team, focusing on your customer service skills and ability to work in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since the company is looking for enthusiastic individuals, make sure to express your excitement about the role and the opportunity to work with WHSmith. Share why you want to be part of their team and how you can contribute to enhancing the customer experience.
✨Demonstrate Customer Service Skills
Even if you don't have extensive experience, think of examples from your past where you've provided good service, whether in a formal job or in everyday situations. Be ready to discuss how you would handle different customer scenarios, showing that you understand the importance of exceptional service.
✨Familiarise Yourself with the Brand
Take some time to learn about WHSmith and its offerings. Knowing their range of products and services will help you answer questions more confidently and show that you're genuinely interested in the company and its mission.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. This could include inquiries about team dynamics, training opportunities, or what a typical day looks like for a Retail Assistant. It shows you're engaged and serious about the position.
