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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage store operations with a friendly approach.
- Company: Join WHSmith at moto, transforming the UK’s rest stop experience.
- Benefits: Enjoy competitive pay, discounts, and fantastic development opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Looking for adaptable individuals who thrive in fast-paced environments.
- Other info: Flexible working hours and a culture that values diversity and inclusion.
Overview
Retail Assistant – £12.40 per hour
Shifts: Various shifts, 14 Hours per week
Address: Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GTAre you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
Responsibilities
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for
- We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings.
- This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace.
- If you\\\’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
We value
We don’t just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, and we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025.
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers: Hourly rates of pay may differ for under 18s. Our night shift roles include a premium of £2ph. Please note this role internally is known as Customer Service Assistant. Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period. INDLP
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Get to know WHSmith and its values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their awesome crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your adaptability! The job description mentions thriving in fast-paced environments, so come prepared with examples of how you've handled busy situations or switched gears when things got hectic. We love a dynamic individual!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at WHSmith. We can’t wait to see your application!
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and friendliness—qualities that are super important for a Retail Assistant.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your experiences and skills quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Moto Hospitality
✨Know the Brand
Before your interview, take some time to research WHSmith and its values. Understand their commitment to customer service and how they aim to enhance the travel experience. This will help you align your answers with what they’re looking for.
✨Show Your Enthusiasm
As a Retail Assistant, being friendly and approachable is key. During the interview, let your personality shine through! Share examples of how you've provided excellent customer service in the past, and express your excitement about joining their team.
✨Demonstrate Adaptability
The job requires someone who can thrive in both busy and quiet times. Prepare to discuss situations where you've successfully adapted to changing environments or handled multiple tasks at once. This will show that you can keep calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
