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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide top-notch service in a vibrant retail environment.
- Company: Join Moto Hospitality and be part of the WHSmith team transforming travel experiences.
- Benefits: Earn £12.40 per hour, enjoy discounts, bonuses, and enhanced benefits.
- Why this job: Perfect for enthusiastic individuals looking to kickstart their career in retail with great perks.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Flexible hours, weekly pay, and fantastic development opportunities await you!
Overview
Retail Assistant – £12.40 per hour
Shifts: 7 Hours per week
Address: Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU
Are you ready to be our next WHSmith Retail Assistant? Here at moto we\’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith\’s handy range travel essentials and exceptional customer service as we transform the UK\’s rest stop experience.
Benefits
- Up to 1 week\\\’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
Responsibilities
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we\’re looking for in you
We\\\’re looking for someone who can effortlessly switch gears-thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\\\’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value
We don\\\’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we\\\’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don\\\’t just take our word for it, we\\\’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers
- Hourly rates of pay may differ for under 18\\\’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week\\\’s salary based on average hours worked over a defined period. INDLP
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and Moto Hospitality. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Even though it’s a retail role, looking smart and presentable can make a great first impression. It shows you care about the opportunity and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for customer service! In your application, let us know why you’re excited about joining our team at WHSmith and how you can contribute to making the travel experience better for our customers.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it’s not in retail. We’re looking for enthusiastic people, so showcase any skills or experiences that demonstrate your ability to provide exceptional customer service.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Retail Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our future team members!
How to prepare for a job interview at Moto Hospitality
✨Know the Company
Before your interview, take some time to research Moto Hospitality and WHSmith. Understand their values, what they offer, and how they aim to transform the UK’s rest stop experience. This will show your enthusiasm and help you connect your answers to their mission.
✨Show Your Enthusiasm
Since they’re looking for enthusiastic people, make sure to convey your passion for customer service during the interview. Share examples of times when you went above and beyond for a customer, even if it was in a different setting. This will highlight your potential as a Retail Assistant.
✨Prepare for Common Questions
Think about common interview questions for retail positions, such as how you would handle a difficult customer or how you prioritise tasks during busy periods. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though the role is in a casual retail environment, dressing smartly can make a great first impression. Aim for a neat and tidy appearance that reflects your professionalism and readiness to be part of the team.
