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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service in a dynamic retail environment.
- Company: Join WHSmith, transforming the UK's rest stop experience with travel essentials and great service.
- Benefits: Enjoy up to 60% discount, annual bonuses, weekly pay, and enhanced benefits like sick pay and life assurance.
- Why this job: Be part of an enthusiastic team, gain valuable skills, and enjoy flexible hours at a vibrant location.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying, as some locations may have limited public transport options.
Overview
Retail Assistant – £12.40 per hour
Bridgwater Services, Huntworth Business Park, M5 Junction 24, Bridgwater TA6 6TS
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
Shifts and location
Shifts: 8 hours per week, 6pm – 10pm weekdays
Address: Bridgwater Services, Huntworth Business Park, M5 Junction 24, Bridgwater TA6 6TS
What we offer
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following day’s trade
What we’re looking for
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers
- Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Knowing what they offer will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Visit the Bridgwater Services location if possible. Understanding the environment and customer flow can give you insights that will be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your availability, especially for weekends and early mornings, as this is crucial for the role. Being flexible can make you a more attractive candidate.
✨Tip Number 4
Show your enthusiasm for customer service during any interactions. WHSmith values a positive attitude, so demonstrating your eagerness to help customers will set you apart.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Focus on the key responsibilities and skills mentioned, such as customer service and stock management.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in retail. Emphasise your enthusiasm and willingness to learn, as WHSmith values these traits over extensive experience.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your eagerness to join the WHSmith team. Mention why you are interested in this role and how you can contribute to their mission of enhancing the travel experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to be part of their team and how you can contribute to enhancing the customer experience.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter as a Retail Assistant. Be ready to discuss how you would handle various situations, such as dealing with difficult customers or managing stock levels.
✨Highlight Your Flexibility
The job requires working weekends and possibly odd hours, so emphasise your availability and willingness to work during these times. This shows that you are committed and ready to meet the demands of the role.
✨Ask Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows your interest in the position and helps you gauge if it's the right fit for you.
