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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service in a dynamic retail environment.
- Company: Join WHSmith, transforming the UK's rest stop experience with travel essentials and great service.
- Benefits: Enjoy up to 60% discount, annual bonuses, weekly pay, and enhanced benefits like sick pay and life assurance.
- Why this job: Be part of an enthusiastic team, gain valuable skills, and enjoy flexible hours at a vibrant location.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying, as some locations may have limited public transport options.
Overview
£12.40 per hour – 14 Hours per week, weekends between 6am and 10pm. Address: Bridgwater Services, Huntworth Business Park, M5 Junction 24, Bridgwater TA6 6TS.
Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience. Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Retail Assistants
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more… so nothing has to COSTA fortune at work.
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Similar roles might include team member, retail assistant, general or a customer service assistant; you might even be looking for a career change as a carer, cleaner or a warehouse assistant, we’d love to hear from you!
Hourly rates of pay may differ for under 18’s. Please note internally this role is called Customer Service Assistant.
Annual bonus scheme equivalent to 1 week\’s salary based on average hours worked (define period).
Where our customer’s journey pauses, yours just begins. Apply today INDLP
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Knowing what they offer will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Visit the Bridgwater Services location if possible. Understanding the environment and customer flow can give you insights that will be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your availability, especially for weekends and early mornings, as this is crucial for the role. Being flexible can make you a more attractive candidate.
✨Tip Number 4
Show your enthusiasm for customer service during any interactions. WHSmith values a positive attitude, so demonstrating your eagerness to help customers will set you apart.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Focus on the key responsibilities and skills mentioned, such as customer service and stock management.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in retail. Emphasise your enthusiasm and willingness to learn, as WHSmith values these traits over extensive experience.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your eagerness to join the WHSmith team. Mention why you are interested in this role and how you can contribute to their mission of enhancing the travel experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to be part of their team and how you can contribute to enhancing the customer experience.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter as a Retail Assistant. Be ready to discuss how you would handle various situations, such as dealing with difficult customers or managing stock levels.
✨Highlight Your Flexibility
The job requires working weekends and possibly odd hours, so emphasise your availability and willingness to work during these times. This shows that you are committed and ready to meet the demands of the role.
✨Ask Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows your interest in the position and helps you gauge if it's the right fit for you.
