Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide top-notch service.
- Company: Join Moto Hospitality, transforming UK rest stops with WHSmith essentials.
- Benefits: Enjoy up to £440 bonus, 60% discounts, and weekly pay.
- Why this job: Great for beginners; we’ll train you while you gain valuable experience.
- Qualifications: No experience needed; just bring your enthusiasm!
- Other info: Check transport access before applying; entry-level role with growth potential.
Retail Assistant – WHSmith
Shifts: 16 hours per week
Location: Kinross Services, M90, Kinross KY13 0NQ
Pay: £12.40 per hour
Are you ready to be our next WHSmith Retail Assistant? Here at Moto Hospitality we’re looking for enthusiastic, friendly people who are ready to get stuck in and join our awesome team, delivering WHSmith’s handy range of travel essentials and exceptional customer service as we transform the UK’s rest‑stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60 % colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family‑friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer‑centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following day’s trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person; we hire real‑life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, and we’re leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for Moto is truly amazing. We’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
Benefits and flexible working arrangements:
We offer flexible working arrangements, including full or part‑time hours, as well as wherever we can compress or set a fixed shift pattern to support your work‑life balance.
Disclaimers:
- Hourly rates of pay may differ for under‑18s; our night shift roles include a premium of £2 per hour
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period
#J-18808-Ljbffr
Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Since WHSmith is looking for enthusiastic individuals, expressing your passion for helping customers can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the products and services offered at WHSmith. Knowing about their range of travel essentials will help you engage better with customers and demonstrate your interest in the role.
✨Tip Number 3
Be prepared to discuss your availability and flexibility. Since this role is in a motorway services area, showing that you can work varied hours will make you a more attractive candidate.
✨Tip Number 4
Highlight any previous experience in fast-paced environments, even if it's not directly related to retail. This can reassure the hiring team that you can handle the demands of a busy service area.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Highlight key responsibilities and skills mentioned, as these will be important to address in your application.
Tailor Your CV: Make sure your CV reflects your enthusiasm for customer service and any relevant experience, even if it's not directly in retail. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for working in a team and providing excellent customer service. Mention why you want to work at Moto Hospitality and how you can contribute to their mission of transforming the UK’s rest stop experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since the role is all about being part of a team and delivering exceptional customer service, make sure to express your enthusiasm for the position. Share why you want to work at WHSmith and how you can contribute to creating a great experience for customers.
✨Prepare for Customer Scenarios
Even if you don't have prior experience, think about how you would handle common customer service situations. Be ready to discuss how you would deal with difficult customers or how you would ensure a positive shopping experience.
✨Highlight Your Flexibility
Given that some locations may have limited transport access, emphasise your flexibility regarding working hours and your ability to commute. This shows that you're committed and willing to adapt to the needs of the business.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or what a typical day looks like. This demonstrates your interest in the role and helps you gauge if it's the right fit for you.
