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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide top-notch service.
- Company: Join Moto Hospitality, transforming UK rest stops with WHSmith essentials.
- Benefits: Enjoy up to £440 bonus, 60% discounts, and weekly pay.
- Why this job: Great for beginners; we’ll train you while you gain valuable experience.
- Qualifications: No experience needed; just bring your enthusiasm!
- Other info: Check transport access before applying; entry-level role with growth potential.
Retail Assistant – WHSmith role at Moto Hospitality
Join to apply for the Retail Assistant – WHSmith role at Moto Hospitality
Retail Assistant – £12.35ph
Address: Kinross Services, M90 Junction 6, Kinross KY13 0NQ
Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range of travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Retail Assistants
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Typical related roles include team member, retail assistant, general or a customer service assistant. You might even be looking for a career change as a carer, cleaner, or a warehouse assistant—we’d love to hear from you.
Hourly rates of pay may differ for under 18s.
Internally this role is called Customer Service Assistant.
Annual bonus scheme equivalent to 1 week\’s salary based on average hours worked.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Hospitality
Apply today
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Since WHSmith is looking for enthusiastic individuals, expressing your passion for helping customers can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the products and services offered at WHSmith. Knowing about their range of travel essentials will help you engage better with customers and demonstrate your interest in the role.
✨Tip Number 3
Be prepared to discuss your availability and flexibility. Since this role is in a motorway services area, showing that you can work varied hours will make you a more attractive candidate.
✨Tip Number 4
Highlight any previous experience in fast-paced environments, even if it's not directly related to retail. This can reassure the hiring team that you can handle the demands of a busy service area.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Highlight key responsibilities and skills mentioned, as these will be important to address in your application.
Tailor Your CV: Make sure your CV reflects your enthusiasm for customer service and any relevant experience, even if it's not directly in retail. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for working in a team and providing excellent customer service. Mention why you want to work at Moto Hospitality and how you can contribute to their mission of transforming the UK’s rest stop experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since the role is all about being part of a team and delivering exceptional customer service, make sure to express your enthusiasm for the position. Share why you want to work at WHSmith and how you can contribute to creating a great experience for customers.
✨Prepare for Customer Scenarios
Even if you don't have prior experience, think about how you would handle common customer service situations. Be ready to discuss how you would deal with difficult customers or how you would ensure a positive shopping experience.
✨Highlight Your Flexibility
Given that some locations may have limited transport access, emphasise your flexibility regarding working hours and your ability to commute. This shows that you're committed and willing to adapt to the needs of the business.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or what a typical day looks like. This demonstrates your interest in the role and helps you gauge if it's the right fit for you.
