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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service at WHSmith.
- Company: Join moto, transforming the UK’s rest stop experience with WHSmith.
- Benefits: Enjoy up to £440 bonus, 60% discounts, weekly pay, and enhanced benefits.
- Why this job: Be part of a fun team, learn new skills, and enjoy flexible shifts.
- Qualifications: No experience needed; we’ll teach you everything!
- Other info: Check transport access before applying; roles may vary.
Overview
Retail Assistant – £12.40 per hour
Shifts between 07:00 – 23:00
Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following day’s trade
What we’re looking for in you
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\\\’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers
- Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Knowing what they offer will help you engage with customers effectively and show your enthusiasm for the role.
✨Tip Number 2
Be prepared to discuss your availability and flexibility regarding shifts. Since the role involves various shift patterns, demonstrating your willingness to adapt can make you a more attractive candidate.
✨Tip Number 3
Highlight any previous customer service experience you have, even if it's from different industries. This will showcase your ability to handle customer enquiries and provide exceptional service.
✨Tip Number 4
Research the location of Frankley Services and plan your route. Being able to demonstrate that you can reliably get to work will reassure employers about your commitment to the role.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's from different roles. Emphasise customer service skills, teamwork, and any previous retail experience. Use clear headings and bullet points for easy reading.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at WHSmith and how you can contribute to their team. Keep it concise and engaging.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto Hospitality
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the company. WHSmith values passionate individuals who are excited about providing exceptional customer service, so let your excitement shine through during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter as a Retail Assistant. Be ready to discuss how you would handle difficult customers or situations, showcasing your problem-solving skills and ability to maintain a positive attitude.
✨Know the Company
Familiarise yourself with WHSmith's products and services, especially those relevant to travel essentials. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows that you are engaged and interested in the role. You might ask about team dynamics, training opportunities, or what a typical day looks like for a Retail Assistant.
