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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join M&S Simply Food, transforming the UK's rest stop experience with high-quality food.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, enhanced benefits, and weekly pay.
- Why this job: Be part of an enthusiastic team, gain valuable skills, and enjoy fantastic development opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying, as some locations may have limited public transport.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
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Retail Assistant - M&S Simply Food employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - M&S Simply Food
✨Tip Number 1
Show your enthusiasm! When you apply for the Retail Assistant position, make sure to convey your excitement about working in a customer-focused environment. Employers love candidates who are genuinely interested in providing great service.
✨Tip Number 2
Familiarise yourself with M&S Simply Food products. Having a basic understanding of their offerings can help you stand out during any informal discussions or interviews. It shows that you're proactive and ready to engage with customers.
✨Tip Number 3
Be prepared to discuss your availability. Since some locations may have limited transport access, being flexible with your working hours can be a big plus. Highlighting your willingness to work various shifts can make you a more attractive candidate.
✨Tip Number 4
Network with current employees if possible. If you know anyone working at M&S Simply Food or in similar roles, reach out to them for insights. They might provide valuable tips on what the team values most in a new hire.
We think you need these skills to ace Retail Assistant - M&S Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what M&S Simply Food is looking for in a Retail Assistant. Focus on their emphasis on enthusiasm and willingness to learn, rather than prior experience.
Tailor Your CV: Highlight any relevant skills or experiences that demonstrate your customer service abilities, even if they are from different sectors. Emphasise your enthusiasm for working in a team and providing excellent service.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for food and customer service. Mention why you want to work at M&S Simply Food specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A clean, error-free application shows attention to detail and professionalism.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since the company is looking for enthusiastic individuals, make sure to express your excitement about the role and the opportunity to work with M&S Simply Food. Share why you want to be part of their team and how you can contribute positively.
✨Demonstrate Customer Service Skills
Even if you don't have direct experience, think of examples from your past where you've provided excellent service or helped someone. This could be in any context, like volunteering or helping friends. Be ready to discuss these scenarios.
✨Ask Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or what a typical day looks like for a Retail Assistant.
✨Be Prepared for Practical Scenarios
Since the role involves serving customers and handling cash, be ready for potential practical questions or scenarios during the interview. Think about how you would handle a busy period or a difficult customer situation.
