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- Tasks: Serve customers, manage stock, and provide top-notch service in a fast-paced environment.
- Company: Join Moto Hospitality, transforming the UK's rest stop experience with M&S Simply Food.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, weekly pay, and enhanced benefits.
- Why this job: Be part of an amazing team, learn new skills, and enjoy fabulous development opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying, as some sites may have limited public transport.
Join to apply for the Retail Assistant - M&S Simply Food role at Moto Hospitality.
£12.35 per hour - effective 29 June 2025
Address: Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU
Joining Moto is easy; we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering M&S Simply Food’s handy range of high-quality food and exceptional customer service as we transform the UK’s rest stop experience. Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Retail Assistants:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant:
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Hourly rates of pay may differ for under 18’s.
Apply today!
Please note internally this role is called Customer Service Assistant.
Retail Assistant - M&S Simply Food employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - M&S Simply Food
✨Tip Number 1
Show your enthusiasm! When you apply for the Retail Assistant role, make sure to convey your excitement about working in a customer-focused environment. Employers love candidates who are genuinely interested in providing great service.
✨Tip Number 2
Familiarise yourself with M&S Simply Food products. Knowing a bit about their range can help you stand out during any informal chats or interviews. It shows that you're proactive and genuinely interested in the brand.
✨Tip Number 3
Be prepared to discuss your availability. Since this role is at a motorway services area, flexibility with your working hours can be a big plus. Make sure to highlight when you can work, especially during peak times.
✨Tip Number 4
Network with current employees if possible. If you know anyone working at Moto Hospitality, reach out to them for insights about the company culture and tips on what they look for in a candidate. This can give you an edge in your application.
We think you need these skills to ace Retail Assistant - M&S Simply Food
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Moto Hospitality is looking for in a Retail Assistant. Highlight key responsibilities and skills that resonate with your own experiences.
Tailor Your CV: Make sure your CV reflects your enthusiasm and any relevant experience, even if it's not directly in retail or hospitality. Emphasise customer service skills and any teamwork experiences you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention why you want to work for Moto Hospitality and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since Moto Hospitality is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to work in retail and how you enjoy interacting with customers.
✨Highlight Your Team Spirit
Emphasise your ability to work well in a team. Retail roles often require collaboration, so mention any previous experiences where you successfully worked as part of a team, even if it was in a different context.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter and how you would handle them. Be ready to discuss how you would deal with difficult customers or manage busy periods effectively.
✨Ask Questions About Training
Since the company offers training, ask about the onboarding process and what support is available for new employees. This shows that you are eager to learn and grow within the role.
