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- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join the vibrant team at M&S Simply Food within moto's innovative rest stop experience.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, and enhanced benefits like sick pay and life assurance.
- Why this job: Be part of transforming the UK's rest stop experience while gaining valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible part-time hours with fantastic development opportunities and weekly pay.
Job Title
Retail Assistant – £12.40 per hour
Shift Times
Vary between 5:00 am and 10:00 pm, mixture of weekday and weekend shifts.
Location
Stafford North Service, M6 Northbound, Stone ST15 0EU
About the Role
Here at moto we’re looking for enthusiastic, friendly people to join our awesome team, delivering M&S Simply Food’s range of quality food items and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants
- Up to 1 week’s discretionary bonus pay per year, paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly pay
Responsibilities
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer‑centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following day\’s trade
What we’re looking for in you
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. Adaptable, self‑motivated and ready to tackle whatever the day brings, we want to hear from you.
What we value
We don’t just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. We have been recognised in the Sunday Times Best Places to Work in 2024 and 2025.
Working Hours
Flexible working arrangements, including full or part‑time hours, and wherever we can compress or create a fixed shift pattern to support your work life balance.
Disclaimers
- Hourly rates of pay may differ for under‑18s, our night shift roles include a premium of £2 per hour.
- Please note this role internally is known as Customer Service Assistant.
- Annual bonus scheme is equivalent to a work week’s salary based on average hours worked over a defined period.
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Retail Assistant - M&S Simply Food employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - M&S Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S Simply Food and moto. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable. A smart appearance shows that you’re serious about the job and respect the company’s image.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at moto!
We think you need these skills to ace Retail Assistant - M&S Simply Food
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service experience or teamwork examples that relate to the Retail Assistant role – it’ll help us see why you’d be a perfect match!
Keep It Clear and Concise: We appreciate a straightforward application. Keep your sentences clear and to the point, and avoid jargon. This way, we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Moto Hospitality
✨Know the Company
Before your interview, take some time to research M&S Simply Food and moto. Understand their values, mission, and what makes them stand out in the retail industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a Retail Assistant, enthusiasm is key! During the interview, express your passion for customer service and working in a fast-paced environment. Share examples of how you've gone above and beyond for customers in the past, even if it's from previous roles or experiences.
✨Prepare for Common Questions
Think about common interview questions for retail positions, such as how you handle difficult customers or how you prioritise tasks during busy periods. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though this is a retail position, first impressions matter! Dress smartly and appropriately for the interview. Aim for a neat and tidy appearance that reflects the professional standards of M&S Simply Food, showing that you take the opportunity seriously.
