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- Tasks: Deliver exceptional customer service and manage store operations in a fast-paced environment.
- Company: Join WHSmith at moto, transforming the UK’s rest stop experience.
- Benefits: Enjoy competitive pay, discounts, bonuses, and flexible working hours.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Looking for adaptable, self-motivated individuals who thrive in diverse environments.
- Other info: Recognised as one of the Best Places to Work in 2024 and 2025.
The predicted salary is between 12 - 16 £ per hour.
Retail Assistant - £12.40ph
Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends required
Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Retail Assistant - WHSmith in Nottingham employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith in Nottingham
✨Tip Number 1
Get to know WHSmith and its values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their awesome crew.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a customer's issue or provide assistance. Being able to demonstrate your ability to handle these situations calmly and effectively will make you stand out during the interview.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and showing that you care about your appearance reflects your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows that you’re proactive and ready to take the first step towards joining our fantastic team at WHSmith.
We think you need these skills to ace Retail Assistant - WHSmith in Nottingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly vibe to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in fast-paced environments or have experience in retail, shout about it! We love seeing how you can fit into our dynamic team.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you, well, you! We’re looking for real individuals.
Apply Through Our Website: For the best chance of joining us, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Moto Hospitality
✨Know the Company
Before your interview, take some time to research WHSmith and moto. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you resolved challenges or created memorable experiences, as this aligns perfectly with what they’re looking for.
✨Demonstrate Adaptability
This role requires someone who can thrive in both busy and quieter times. Be ready to discuss situations where you’ve had to adapt quickly to changing circumstances. Highlight your ability to stay calm under pressure and how you maintain productivity regardless of the pace.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
