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For Companies At a Glance
- Tasks: Lead a team to create memorable customer experiences and drive sales.
- Company: Join WHSmith, a leading retail brand with a focus on people.
- Benefits: Enjoy a competitive salary, annual bonus, and up to 60% discounts at popular brands.
- Why this job: Shape the culture of your store and grow your career with funded qualifications.
- Qualifications: Experience in managing teams and achieving financial targets in retail or catering.
- Other info: Flexible working arrangements to support your work-life balance.
The predicted salary is between 28000 - 40000 £ per year.
£34,000 per annum – 40 hours per week
Toddington Services, M1 between Junction 11 and 12, Toddington, Dunstable, LU5 6HR
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your store as your own and help shape the winning culture that we are aspiring to achieve.
What you will get in return as a Store Manager:
- Annual bonus up to £7,800 per annum
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What You Will Be Doing As a Store Manager:
- Ensure that the WHSmith unit achieves, as a minimum, the financial targets agreed budget and P&L
- Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
- Adhere to and ensure delivery of brand standards
- Overall responsibility for driving consistent high quality customer service and sales
- Lead shifts including opening and closing the unit
What Skills & Knowledge You’ll Need:
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or fix a shift pattern to support your work‑life balance. Where our customer’s journey pauses, yours just begins. Ready to start your journey with us, Apply today!
Please note internally this role is called Department Manager.
Store Manager - WHSmith in Dunstable employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - WHSmith in Dunstable
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on WHSmith. Understand their values and how they treat their customers and employees. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your leadership experience and how you've motivated teams in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a Store Manager, it's all about creating memorable experiences for customers and supporting your team. Be ready to share examples of how you've built strong relationships and improved team performance in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager - WHSmith in Dunstable
Some tips for your application 🫡
Show Your Passion for People: As a Store Manager, it's all about creating memorable experiences for customers. Make sure your application reflects your passion for people and how you can empower your team to deliver top-notch service.
Highlight Your Leadership Skills: We want to see your proven track record in managing teams. Share specific examples of how you've motivated and developed your colleagues, and how you've driven performance in previous roles.
Be Budget Savvy: Since you'll be responsible for financial targets, mention your experience with budgets and P&L. Show us how you've successfully managed costs and achieved financial goals in your past positions.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Moto Hospitality
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with budgets and P&L. Brush up on your financial knowledge before the interview. Be ready to discuss how you've managed budgets in the past and any cost-saving initiatives you've implemented.
✨Showcase Your Leadership Skills
This role is all about people management. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific instances where you’ve helped someone grow or improved team performance.
✨Customer Experience is Key
WHSmith values creating memorable customer experiences. Be prepared to share your thoughts on what excellent customer service looks like and how you've delivered it in the past. Highlight any strategies you've used to enhance customer satisfaction.
✨Stay Calm Under Pressure
Retail can be hectic, so it's important to demonstrate your ability to remain calm under pressure. Think of examples where you've successfully managed stressful situations, whether it was during peak hours or handling difficult customers.
