At a Glance
- Tasks: Lead and develop a team to enhance operational excellence across various sites.
- Company: Join Moto, a leader in delivering exceptional customer experiences.
- Benefits: Enjoy 25 days holiday, up to 20% bonus, and exclusive discounts for you and your loved ones.
- Other info: Great career development opportunities with training funding available.
- Why this job: Make a real impact by improving standards and customer satisfaction in a dynamic environment.
- Qualifications: Proven leadership skills and strong knowledge of operational standards required.
The predicted salary is between 60750 - 74250 £ per year.
This is a highly visible, field-based leadership role where you'll lead and develop a team of Operations Excellence Coaches, while also supporting sites across your own geographical area. You'll work closely with our Brand Leads and Operations teams to strengthen performance, build capability and deliver meaningful, measurable improvements across all our brands.
Why Join Us?
- Time off: 25 days holiday pro rata
- Excellent bonus potential up to 20% of salary
- Exclusive discounts: Up to 55% off for you, your partner, and loved ones
- Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
- Career development: Fantastic training opportunities, including funding for qualifications
What you'll be doing
You'll help our sites and brands achieve their operational audit, customer satisfaction, training compliance and leadership accreditation measures. Your work will also support efficient labour deployment, waste control, effective production, reduced unknown loss and the delivery of profitable sales. Just as importantly, you'll create a consistent and effective approach across the Operations Excellence Coach team, ensuring actions are clear, progress is followed up and improvements are sustained.
You’ll be responsible for:
- Leading, coaching and developing a team of Operations Excellence Coaches
- Setting clear priorities and focusing activity on the areas of greatest opportunity and risk
- Supporting sites through visits, audits, performance insight and practical coaching
- Helping site leaders improve standards, compliance, customer experience and commercial performance
- Building strong relationships with Brand Leads and Operations leaders
- Translating business priorities into clear, achievable actions for coaches and site teams
- Using data and site feedback to identify trends and improvement opportunities
- Leading targeted improvement campaigns and tracking their impact
- Identifying capability gaps and implementing practical training and development solutions
- Ensuring learning and accreditation are embedded through ongoing coaching and follow-up
- Providing clear, data-led reporting and actionable insight to senior stakeholders
- Identifying and escalating significant safety, compliance and operational risks.
At Moto, we're focused on delivering consistently high standards and a great experience for our customers, whichever site or brand they visit. We're looking for a confident and commercially minded Senior Operations Excellence Coach to help turn that ambition into action.
Requirements:
- Is an experienced operational leader with a strong coaching style
- Can lead, motivate and develop a geographically dispersed team
- Strong knowledge of Brand standards
- Understands how operational standards influence customer experience and commercial performance
- Confident using performance data to identify priorities and drive action
- Can build trusted relationships and influence stakeholders at different levels
- Comfortable challenging constructively and holding others accountable
- Can balance strategic thinking with practical, hands-on site support
- Organised, adaptable and able to manage competing priorities
- Is comfortable with regular national travel and overnight stays
Operations Excellence Coach in Dunstable employer: Moto Hospitality
Moto Hospitality is an exceptional employer, offering a dynamic work environment at Cherwell Services, where you can thrive as a Cafe Team Member. With flexible shift patterns, competitive weekly pay, and ample opportunities for personal development, you'll be part of a supportive team dedicated to delivering outstanding customer service in a vibrant setting. Join us to enjoy a rewarding career that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Excellence Coach in Dunstable
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Excellence Coach at Moto Hospitality!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Moto Hospitality or be willing to refer you for that Operations Excellence Coach position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Moto Hospitality who’s on the lookout for their next Operations Excellence Coach star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Excellence Coach role at Moto Hospitality!
We think you need these skills to ace Operations Excellence Coach in Dunstable
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Moto Hospitality. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Moto Hospitality
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Moto Hospitality. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
