At a Glance
- Tasks: Serve delicious coffee and food while providing top-notch customer service.
- Company: Join Costa, the UK's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, and enhanced benefits like pension and sick pay.
- Other info: Check transport access before applying, as some locations may have limited public transport.
- Why this job: Perfect for those seeking a fun, supportive environment with great development opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
Barista - £14.90ph as of 28th September 2026
Shifts: 11pm to 7am, 3 nights in 7 per week, nights will vary week on week
Address: Pease Pottage Services, M23 Junction 11, Brighton Road, Pease Pottage, Crawley, RH11 9YA
Are you ready to be our next Costa Barista?
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Costa’s finest quality coffee and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Baristas:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Barista:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Producing a range of toasties and barista quality drinks throughout the day
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Disclaimers:
- Hourly rates of pay may differ for under 18’s
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
INDLP
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Barista - Costa in Crawley employer: Moto Hospitality
At Moto Hospitality, we pride ourselves on creating a vibrant and supportive work environment at our Reading Services site. As a Bakery & Customer Service Team Member, you'll enjoy competitive pay, weekly wages, and a discretionary Christmas bonus, alongside opportunities for personal and professional growth. Join us to be part of a team that values outstanding service and fosters a culture of collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Barista - Costa in Crawley
✨Tip Number 1
Show your enthusiasm for coffee and customer service during any interactions. Whether it's in a casual conversation or during an interview, expressing your passion can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Costa's menu and popular drinks. Being able to discuss your favourite beverages or suggest new ideas can demonstrate your genuine interest in the role and the brand.
✨Tip Number 3
Highlight any previous experience in fast-paced environments, even if it's not directly related to coffee. Skills like teamwork, communication, and handling busy situations are highly valued in this role.
✨Tip Number 4
Make sure to check your transport options to the Pease Pottage Services location. Being able to demonstrate that you can reliably get to work will show your commitment and reliability to potential employers.
We think you need these skills to ace Barista - Costa in Crawley
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Costa is looking for in a Barista. Focus on the key responsibilities and skills mentioned, such as customer service and beverage preparation.
Tailor Your CV:Make sure your CV highlights any relevant experience, even if it's not directly in hospitality. Emphasise your enthusiasm for customer service and any transferable skills you have that would make you a great fit for the role.
Craft a Personal Statement:Write a personal statement that reflects your passion for coffee and customer service. Mention why you want to work at Costa and how you can contribute to their mission of transforming the UK's rest stop experience.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Costa is looking for enthusiastic individuals, so make sure to express your passion for coffee and customer service during the interview. Share why you want to work in a coffee shop and how you enjoy interacting with people.
✨Highlight Transferable Skills
Even if you don't have direct experience in hospitality or retail, think about any previous roles where you've provided customer service or worked in a team. Be ready to discuss these experiences and how they relate to the Barista position.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What does great customer service mean to you?'. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask questions about the role, team dynamics, or training opportunities. This shows your interest in the position and helps you determine if it's the right fit for you.
