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- Tasks: Serve delicious coffee and food while providing top-notch customer service.
- Company: Join Moto, the UK's favourite coffee shop at motorway services.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, and weekly pay.
- Why this job: Be part of a fun team transforming rest stop experiences with great perks.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Check transport access before applying; flexible roles available for all backgrounds.
£12.30 per hour - 14 Hours per week
Address: Hilton Park Services, M6 between Junction 10A and 11, Essington, Wolverhampton, WV11 2AT
Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re looking for enthusiastic people to work within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages while delivering exceptional customer service as we transform the UK’s rest stop experience. Don’t worry about the skills; we’ll teach you everything you need to know.
What we offer our Baristas:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Barista:
- Producing coffees, teas, frappes, and more, as well as serving food to brand standards
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and processing orders
- Maintaining standards around product quality and store cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. Similar roles might include crew member, team member, retail assistant, or customer service assistant. You might even be looking for a career change as a carer, cleaner, warehouse assistant, or café worker — we’d love to hear from you! Hourly rates of pay may differ for under 18s. Where our customer’s journey pauses, yours just begins. Apply today.
Please note internally this role is called Customer Service Assistant. Annual bonus scheme equivalent to 1 week's salary based on average hours worked (define period).
Barista - Costa employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista - Costa
✨Tip Number 1
Show your enthusiasm for coffee and customer service during any interactions. Whether it's in a casual conversation or during an interview, expressing your passion can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Costa's menu and popular drinks. Being able to discuss your favourite beverages or suggest new ones can demonstrate your genuine interest in the role and the brand.
✨Tip Number 3
Highlight any previous experience in customer-facing roles, even if it's not directly related to hospitality. Skills like communication and teamwork are highly valued and can be transferable to the barista position.
✨Tip Number 4
Check the location of the job and plan your route. Since some sites may have limited public transport access, being prepared shows your commitment and reliability as a potential employee.
We think you need these skills to ace Barista - Costa
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Barista. Highlight your enthusiasm for customer service and willingness to learn, as these are key traits they value.
Tailor Your CV: Make sure your CV reflects any relevant experience, even if it's not directly in hospitality. Emphasise skills like teamwork, communication, and any previous customer service roles, no matter how small.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention why you want to work at Costa specifically and how you can contribute to enhancing the customer experience.
Check Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure all required documents are included and that your contact information is up to date.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since the company is looking for enthusiastic individuals, make sure to express your passion for coffee and customer service during the interview. Share why you want to work at Costa and how you enjoy interacting with people.
✨Highlight Your Flexibility
Mention your availability and willingness to work various shifts, especially since some locations may have limited transport access. This shows that you're adaptable and ready to meet the needs of the business.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a Barista. Be ready to discuss how you would handle difficult customers or busy periods, demonstrating your problem-solving skills and ability to stay calm under pressure.
✨Ask Questions About Training
Since the company offers training for new hires, ask about the training process and what skills you will learn. This shows that you are eager to develop and grow within the role, which is something they value.
