At a Glance
- Tasks: Manage key accounts and enhance customer experiences in a fast-paced environment.
- Company: Join bunch, a pioneering company transforming private markets with innovative tech.
- Benefits: Enjoy a competitive salary, flexible remote work, and a customizable benefits package.
- Other info: Be part of a diverse team from 40+ countries, committed to inclusivity.
- Why this job: Play a crucial role in scaling our business and shaping customer success.
- Qualifications: 4+ years of experience in account management or customer success required.
The predicted salary is between 60000 - 80000 £ per year.
bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you.
To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.
Your role
Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.
Top responsibilities
- Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
- Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
About you
- 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
- Proficiency in English.
Workplace & Benefits
- Competitive salary
- Customizable benefits package (wellbeing, sport, mobility, food, and more)
- 28 days of vacation, plus 2 company days and local public holidays
- Remote-flexible hybrid (3 days/week in office)
- Up to 4 remote calendar weeks a year
- A great tech and work setup
Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains. At bunch, we’re committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.
Key Account Manager | UK employer: Motive Partners
At bunch, we pride ourselves on being an exceptional employer that fosters a culture of ownership and growth. Our commitment to employee development is reflected in our customizable benefits package, generous vacation policy, and a flexible remote work environment, allowing you to thrive both personally and professionally. Join a diverse team of over 120 talented individuals from around the globe, where your contributions will directly impact the transformation of private markets and enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager | UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motive Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motive Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager | UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motive Partners:Your cover letter is your chance to shine! Tell us why you want to work at Motive Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motive Partners!
How to prepare for a job interview at Motive Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
