At a Glance
- Tasks: Support customers, build relationships, and identify upsell opportunities in a dynamic fintech environment.
- Company: Pliant, a fast-growing European fintech revolutionising B2B payment solutions.
- Benefits: Attractive salary, remote work options, flexible OS choice, and a company card for lunches.
- Other info: Great career growth potential in a collaborative and inclusive workplace.
- Why this job: Join a passionate team and make a real impact on customer success and satisfaction.
- Qualifications: Customer-focused mindset, strong organisational skills, and a proactive approach to problem-solving.
The predicted salary is between 63000 - 77000 £ per year.
ABOUT US
Pliant is a European fintech specializing in B2B payment solutions.
Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows.
Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments
- Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
- Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions.
Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally.
As a licensed e-money institution (EMI), we issue credit cards in 12 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at www. getpliant. com
ABOUT THE ROLE
We are seeking a motivated and proactive
Customer Success Manager (m/f/d) to support all of our customers, especially our medium to large customers on the
UK & Ireland market here at Pliant.
The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.
This role is open to Berlin HQ (hybrid) or remotely in the UK.
WHAT YOU'LL DO
- Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.
- Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
- Identify and capitalise on opportunities for upselling additional products or services.
- Collaborate with the Business Development team to identify new business opportunities and support the company's growth initiatives, as well as travelling occasionally to meet some of our customers face to face.
- Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
- Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
- Create and maintain accurate customer records and documentation in CRM systems.
- Conduct regular check-ins and review meetings to ensure customer success and continued alignment.
- WHAT YOU'LL BRING
- Customer-focused with a passion for helping clients succeed.
- Strong organisational skills and attention to detail.
- Ability to thrive in a collaborative and fast-paced environment.
- Goal-oriented, with a track record of achieving targets.
- Ability to adapt to changing customer needs and industry trends.
- A proactive and problem solving mindset, with the ability to take ownership of tasks and drive results
Experience within the Fintech, finance or travel industry would be an advantage for this position (or a high interest would be great!)
- Excellent opportunity to build your career in a dynamic environment, with potential for further development and progression.
WHAT WE OFFER
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Pliant is an equal opportunity employer.
We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process.
If you need any accommodations during the interview process, please let us know.
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Customer Success Manager (m/f/d)- UK & Ireland employer: Motive Partners
Motive Partners is an exceptional employer, offering a dynamic work culture that prioritises sustainability and innovation. Based in London, employees benefit from competitive salaries, commission structures, equity opportunities, and flexible hybrid working arrangements, all while having clear pathways for career advancement into roles such as Account Executive. Join us to be part of a forward-thinking team that values growth and meaningful contributions to the private markets sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d)- UK & Ireland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motive Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motive Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (m/f/d)- UK & Ireland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motive Partners:Your cover letter is your chance to shine! Tell us why you want to work at Motive Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motive Partners!
How to prepare for a job interview at Motive Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
