Operations Manager - C-Kore ()

Our Core Values are at the heart of who we are, and everything we do: People, Planet, Product. Motive Offshore Group specialises in the design, manufacture, rental, and inspection of marine and lifting equipment and is committed to delivering sustainable, innovative and multisector solutions. We require highly skilled individuals to be part of our journey. We have many exciting opportunities globally as we rapidly expand our reach and capabilities, particularly in the low carbon and energy transition areas.

Most importantly, our People are our most valuable asset here at the Motive Offshore Group. We are committed to fostering an inclusive, innovative, and collaborative workplace where everyone feels respected, supported, and empowered to achieve their full potential. We celebrate diversity in all its forms and are dedicated to creating a culture of equity and belonging. Our hiring practices are rooted in fairness and integrity, focusing solely on an individual's abilities, contributions, and potential.

C-Kore Systems, a Motive Offshore Group company, is a global leader in the design and manufacture of advanced subsea testing technology for the offshore energy industry. Our award-winning, patented technologies enable operators to verify the integrity of subsea power cables, fibre optic cables, hydraulic lines, sensors and other critical subsea infrastructure directly on the seabed. By eliminating the need for chemicals and reducing vessel time, our innovative solutions help customers reduce costs, minimise operational downtime and improve the reliability of their subsea assets.

The Operations Manager is accountable for service delivery at C-Kore. This involves leading the Administration and Support Team and working closely with Sales, Production, Accounts and Technical departments to ensure all customer requirements are tracked and fulfilled, while maintaining C-Kore's reputation for excellent service, quality, flexibility, and as a friendly partner in solving our customers' challenges. The role demands excellent people skills, building strong working relationships with colleagues, customers and external partners alike.

You will become an integral part of the C-Kore team, reporting to Greg, our Operations Director, and working closely with teams across the business to ensure excellent service delivery. C-Kore is a small, specialist team covering Operations, Sales, Engineering, Design and Customer Support, supported by the wider Motive Offshore Group.

Responsibilities:

• Adopt and promote the Company People Values ensuring they are demonstrated in all aspects of the role.
• Act as a positive ambassador for both C-Kore and Motive Offshore Group.
• Develop and maintain positive working relationships with customers, colleagues and other stakeholders.
• Monitor team and individual performance, providing regular feedback, coaching and support as required.
• Conduct appraisals and Personal Development Plans for direct reports.
• Support the onboarding, training and ongoing development of team members.
• Foster a positive, accountable team environment focused on performance and continuous improvement.
• Represent the company at client meetings, discussing project specifications, progress and resolving issues where required.
• Manage third-party contractors when on site, ensuring compliance with project requirements and company standards.
• Adhere to and participate in Company sustainability policies, procedures and initiatives that support the Group's Net Zero objectives.
• Take overall responsibility for customer service delivery from Sales handover through to project completion, equipment return and invoicing.
• Allocate administrative and support resources to ensure customer requirements are delivered safely, efficiently and on schedule.
• Ensure effective communication of charges to customers, and accurate tracking of hire costs, expenses and additional chargeable services through to invoicing.
• Build and maintain strong customer, supplier and contractor relationships, acting as a key point of contact for escalated customer issues.
• Monitor company performance against budget, liaising with the Sales Team as required, and providing variance commentary as part of internal reporting.
• Lead and manage the Administration Team, ensuring efficient delivery of day-to-day operational and office activities.
• Manage customer support services, including on-call and pre-booked support, staff availability, support rotas and approval of employee claims relating to out-of-hours recompense.

Required skills / knowledge:

• Experience managing operational projects from planning through to completion.
• Budget monitoring, cost control, and supporting financial processes such as invoicing and payment collection.
• Office management and administration experience, including facilities management and record keeping.
• Good communication skills with the ability to build strong, working relationships, internal and external to the organisation.
• Excellent planning and scheduling skills.
• Ability to influence, motivate and lead a team.
• Ability to work under pressure and to adhere to deadlines.
• Logical thinking and problem-solving skills.