Project Manager - Onboarding in Slough

Project Manager – Onboarding

This role owns customer onboarding end-to-end – from readiness and installation through to commissioning and a clean hand-off to Customer Success. We need a blend of project management, hands-on onboarding delivery, and technical issue ownership.

What you’ll be doing

• Planning and running onboarding projects with clear timelines, milestones, and governance
• Making sure installs are done right, systems are configured correctly, and data is flowing before handover
• Taking full ownership of onboarding-related technical issues – triaging, prioritising, and driving resolution
• Working closely with Sales, Tech, Engineering, Installers, and CS to keep delivery predictable and high quality
• Improving and scaling onboarding processes, playbooks, and workflows as the business grows

What success looks like

• Faster time to value for customers
• Fewer reworks, site visits, and surprises
• Smooth, high-quality handovers to Customer Success
• On-time, predictable onboarding delivery

What we’re looking for

• Strong experience in project delivery, implementation, or technical onboarding
• Background in SaaS, IoT, hardware, energy, or similar tech-led environments
• Comfortable running multiple concurrent deployments with technical complexity
• Some technical knowledge around Wifi, connectivity, networks and installation constraints
• Someone who enjoys ownership, problem-solving, and making messy processes work better