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- Tasks: Lead customer onboarding projects from start to finish, ensuring smooth installations and handovers.
- Company: Join a dynamic tech company focused on innovative solutions and customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and streamlining onboarding processes.
- Qualifications: Experience in project management and technical onboarding, preferably in tech environments.
- Other info: Enjoy a collaborative culture with opportunities for site visits and hands-on problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
This role owns customer onboarding end-to-end from readiness and installation through to commissioning and a clean hand-off to Customer Success. We need a blend of project management, hands-on onboarding delivery, and technical issue ownership.
This role will require some visits to client sites (average 1 day per week).
What you’ll be doing:
- Planning and running onboarding projects with clear timelines, milestones, and governance.
- Making sure installs are done right, systems are configured correctly, and data is flowing before handover.
- Taking full ownership of onboarding-related technical issues - triaging, prioritising, and driving resolution.
- Working closely with Sales, Tech, Engineering, Installers, and CS to keep delivery predictable and high quality.
- Improving and scaling onboarding processes, playbooks, and workflows as the business grows.
What success looks like:
- Faster time to value for customers.
- Fewer reworks, site visits, and surprises.
- Smooth, high-quality handovers to Customer Success.
- On-time, predictable onboarding delivery.
What we’re looking for:
- Strong experience in project delivery, implementation, or technical onboarding.
- Background in SaaS, IoT, hardware, energy, or similar tech-led environments.
- Comfortable running multiple concurrent deployments with technical complexity.
- Some technical knowledge around Wifi, connectivity, networks and installation constraints.
- Someone who enjoys ownership, problem-solving, and making messy processes work better.
Given the location of some sites you will need to have a full driver’s license and a car.
Project Manager - Onboarding in Reading employer: Motive Group
Contact Detail:
Motive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Onboarding in Reading
✨Tip Number 1
Get to know the company inside out! Research their onboarding processes and any recent projects they've completed. This will help you tailor your conversations and show that you're genuinely interested in how they operate.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. Plus, it could give you an insider's edge!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of SaaS, IoT, and connectivity issues. Being able to discuss these topics confidently will show that you’re ready to take ownership of onboarding-related challenges.
✨Tip Number 4
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you improved processes or resolved complex issues. This will demonstrate your ability to make messy processes work better, just like they need.
We think you need these skills to ace Project Manager - Onboarding in Reading
Some tips for your application 🫡
Show Your Project Management Skills: Make sure to highlight your experience in project delivery and implementation. We want to see how you've successfully managed onboarding projects in the past, so share specific examples that demonstrate your ability to keep things on track.
Technical Know-How is Key: Since this role involves some technical aspects, don’t shy away from showcasing your knowledge of WiFi, connectivity, and installation constraints. We love candidates who can bridge the gap between technical issues and customer needs!
Tailor Your Application: Take a moment to customise your application for us. Use the job description as a guide and align your experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Motive Group
✨Know Your Onboarding Process
Make sure you understand the entire customer onboarding journey. Be ready to discuss how you would plan and run onboarding projects, including timelines and milestones. This shows that you can take ownership and ensure a smooth handover to Customer Success.
✨Technical Savvy is Key
Brush up on your technical knowledge related to WiFi, connectivity, and installation constraints. Be prepared to talk about how you've handled technical issues in the past and how you triaged and resolved them. This will demonstrate your ability to manage complex deployments.
✨Showcase Your Problem-Solving Skills
Think of examples where you've improved processes or made onboarding smoother. Share specific instances where you took ownership of a messy situation and turned it around. This will highlight your proactive approach and problem-solving abilities.
✨Collaboration is Crucial
Since this role involves working closely with various teams, be ready to discuss your experience collaborating with Sales, Tech, Engineering, and Customer Success. Highlight how you’ve ensured predictable and high-quality delivery through teamwork.
