At a Glance
- Tasks: Engage with small-business customers, identify growth opportunities, and ensure their success.
- Company: Join an award-winning telecoms operator with over 25 years of experience.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Other info: Office-based role with a dynamic team and opportunities for personal development.
- Why this job: Make a real difference for small businesses while developing your skills in customer success.
- Qualifications: Energetic, curious individuals with customer-facing experience and a drive to learn.
The predicted salary is between 40500 - 49500 £ per year.
Bekesbourne, near Canterbury | Office-based, minimum 4 days a week
Orbital Net is hiring a Customer Success Manager to own, keep and grow a book of around 500 UK small-business customers.
This is an entry-level route into a commercial team, with strong opportunity to grow within the business.
About Orbital
Orbital Internet Group is an award-winning telecoms operator with more than 25 years in the market and fresh investment from its private equity partners.
Its three brands, Orbital Net, Vfast Internet and Vfast Parks, supply connectivity to businesses, homes and holiday parks across the UK.
Orbital builds its own network in-house (Wireless Fibre, full-fibre business parks, leased lines, managed Wi‑Fi) and also supplies business Vo IP and mobile SIMs, so customers get one invoice and one support team.
Why the role exists
More than 1,000 smaller businesses sit in Orbital’s customer success base, and for the past year almost nobody has called them unless a contract was about to end.
Many are happy and simply unaware of what else Orbital can do.
You’ll be one of two Customer Success Managers, each owning around 500 of these accounts.
- What you’ll do
- Hold 10 to 20 proper conversations a day with business owners and decision-makers: how is the service, who decides, when does the contract end, what is changing in their business.
- Find the growth. A customer that has outgrown its connection, opened new sites or is unhappy with its phone provider. You spot it, build the proposal and close it yourself.
- Save customers at risk by working with support on the cause and coming back with a fix.
- Act as the escalation point when a customer gets stuck to ensure our technical support teams resolve issues fast.
- Clean up account data in Dynamics as you go.
- Follow up marketing campaigns into your book by phone.
- What we’re looking for
- Energy and curiosity. Orbital will teach you the products. We can’t teach drive or the instinct to ask the next question.
- Experience in a customer-facing role such as customer service, hospitality, retail, events or recruitment.
Outbound calling experience (telesales, lead generation, recruitment, renewals) is a strong advantage.
- Comfortable spending most of the day on the phone, in an office alongside the sales team.
- Able to work from the Bekesbourne office at least 4 days a week. This is predominantly an office-based role.
- Evidence of going beyond the job description: something you improved, organised or fixed without being asked.
- A full driving licence is useful for occasional customer visits (pool car provided).
- #J-18808-Ljbffr
Customer Success Manager in Canterbury employer: Motive Group
Join a dynamic and rapidly expanding AI company in the heart of London, where you'll have the opportunity to shape engineering culture and infrastructure from the ground up. With a flat structure that promotes direct access to founders, competitive salaries, equity options, and generous benefits including private health insurance and gym memberships, this role offers not just a job but a pathway for meaningful growth and collaboration in a vibrant work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Canterbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motive Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motive Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motive Group:Your cover letter is your chance to shine! Tell us why you want to work at Motive Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motive Group!
How to prepare for a job interview at Motive Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
