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For Companies At a Glance
- Tasks: Manage a portfolio of 100 accounts, ensuring client satisfaction and identifying growth opportunities.
- Company: Join an award-winning Internet service provider with ambitious growth plans.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional development.
- Why this job: Be the trusted advisor clients rely on while driving impactful growth.
- Qualifications: 2+ years in Account Management, ideally in telecoms or tech.
- Other info: Great opportunity to work in a fast-paced, supportive team.
The predicted salary is between 28800 - 48000 ÂŁ per year.
This is a role for a dynamic Account Manager who will own a portfolio of 100 accounts, 20 of which will be high growth. If you love owning relationships, spotting growth opportunities, and being the calm, competent person clients trust when things get technical… this one’s for you.
We are working with an award-winning Internet service provider who offers connectivity, digital voice, and managed network services. With Private Equity investment and big growth plans (including full fibre rollouts), we’re looking for an experienced, proactive Account Manager to help us scale without losing the service quality we’re known for.
What you’ll be doing:
- You’ll take ownership of a portfolio of existing business customers - keeping them happy, retained, and growing.
- Build strong client relationships.
- Be the main point of contact for your accounts.
- Run regular check-ins + Quarterly Business Reviews.
- Understand objectives, pain points, and connectivity needs.
- Act as a trusted advisor (not just a “chaser”).
- Grow accounts.
- Identify cross-sell / upsell opportunities across connectivity, voice, infrastructure, managed networks + security.
- Create account plans that increase adoption + lifetime value.
- Hit (and beat) revenue + retention targets.
- Make things happen internally.
- Coordinate with technical teams to deliver new services smoothly.
- Proactively monitor delivery and handle escalations.
- Be the “voice of the customer.”
What we’re looking for:
- 2+ years in Account Management (ideally telecoms / ISP / tech).
- Ideally experience with a similar portfolio of accounts (circa 100).
- Strong track record of B2B relationship management + growth.
- Comfortable with connectivity / VoIP / managed services concepts (you don’t need to be an engineer - just not fazed by the detail).
- Great communicator: confident with stakeholders at all levels.
- Organised, proactive, customer-first, commercially switched on.
Locations
Account Manager in Canterbury, Kent employer: Motive Group
Contact Detail:
Motive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Canterbury, Kent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they relate to your experience. We want you to walk in feeling confident and ready to show them why you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them of how you can help grow their accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Account Manager in Canterbury, Kent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being an Account Manager and how you can contribute to our growth. Share specific examples of your past experiences that align with what we’re looking for.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in managing accounts, especially in telecoms or tech. We love seeing how you've built strong client relationships and identified growth opportunities, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your achievements and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Motive Group
✨Know Your Accounts
Before the interview, take some time to research the company’s existing accounts and their services. Understand their portfolio and think about how you can contribute to maintaining and growing these relationships. This will show your potential employer that you’re proactive and genuinely interested in their business.
✨Demonstrate Relationship Building Skills
Be prepared to share specific examples of how you've built strong client relationships in the past. Think about times when you’ve turned a challenging situation into a positive outcome. This will highlight your ability to be the calm, competent person clients trust, which is crucial for an Account Manager.
✨Showcase Your Problem-Solving Abilities
Since the role involves handling escalations and being the 'voice of the customer', come ready with examples of how you've successfully navigated technical issues or client concerns. This will demonstrate your capability to act as a trusted advisor and not just a 'chaser'.
✨Prepare for Technical Discussions
While you don’t need to be an engineer, having a solid understanding of connectivity, VoIP, and managed services concepts is essential. Brush up on these topics and be ready to discuss how they relate to account growth and customer satisfaction. This will show that you’re comfortable with the details and can communicate effectively with technical teams.
