At a Glance
- Tasks: Manage a portfolio of 100 accounts, ensuring client satisfaction and identifying growth opportunities.
- Company: Join an award-winning Internet service provider with ambitious growth plans.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Collaborative culture with a focus on customer-first solutions.
- Why this job: Be the trusted advisor clients rely on while driving impactful growth.
- Qualifications: 2+ years in Account Management, ideally in telecoms or tech.
The predicted salary is between 36000 - 60000 £ per year.
This is a role for a dynamic Account Manager who will own a portfolio of 100 accounts, 20 of which will be high growth. If you love owning relationships, spotting growth opportunities, and being the calm, competent person clients trust when things get technical… this one’s for you.
We are working with an award-winning Internet service provider who offers connectivity, digital voice, and managed network services. With Private Equity investment and big growth plans (including full fibre rollouts), we’re looking for an experienced, proactive Account Manager to help us scale without losing the service quality we’re known for.
Responsibilities
- You’ll take ownership of a portfolio of existing business customers - keeping them happy, retained, and growing.
- Be the main point of contact for your accounts.
- Run regular check-ins + Quarterly Business Reviews.
- Understand objectives, pain points, and connectivity needs.
- Act as a trusted advisor (not just a “chaser”).
- Identify cross-sell / upsell opportunities across connectivity, voice, infrastructure, managed networks + security.
- Create account plans that increase adoption + lifetime value.
- Hit (and beat) revenue + retention targets.
Internal collaboration
- Coordinate with technical teams to deliver new services smoothly.
- Proactively monitor delivery and handle escalations.
- Be the “voice of the customer”.
Qualifications
- 2+ years in Account Management (ideally telecoms / ISP / tech).
- Ideally experience with a similar portfolio of accounts (circa 100).
- Strong track record of B2B relationship management + growth.
- Comfortable with connectivity / VoIP / managed services concepts (you don’t need to be an engineer - just not fazed by the detail).
- Great communicator: confident with stakeholders at all levels.
- Organised, proactive, customer-first, commercially switched on.
Account Manager employer: Motive Group
Motive Group is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions as a Senior Software Engineer will be valued and impactful. Located in the vibrant tech landscape of the United Kingdom, we offer competitive benefits, opportunities for professional growth, and the chance to work with cutting-edge technologies in AI-driven infrastructure. Join us to take ownership of your projects and shape the future of our autonomous software solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in managing accounts and driving growth. Share specific examples of how you've turned challenges into opportunities – it’ll make you stand out as the calm, competent person they need.
✨Tip Number 3
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how you can help them scale while maintaining service quality. Tailor your answers to show you understand their objectives and pain points.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion for Account Management:When writing your application, let us see your enthusiasm for account management shine through! Share specific examples of how you've built strong relationships and spotted growth opportunities in your previous roles. We love seeing candidates who are genuinely excited about helping clients succeed.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience with managing a portfolio of accounts and any relevant telecoms or tech background. This shows us that you understand what we're looking for and that you're the right fit for our dynamic team.
Be Clear and Concise:We appreciate clarity in applications! Keep your language straightforward and avoid jargon unless it's relevant. Make it easy for us to see your qualifications and how they align with the role. A well-structured application can really make you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for before hitting 'send'.
How to prepare for a job interview at Motive Group
✨Know Your Accounts
Before the interview, take some time to research the types of accounts you’ll be managing. Understand their industries, challenges, and how connectivity solutions can benefit them. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Be prepared to discuss specific examples of how you've built and maintained strong relationships with clients in the past. Highlight instances where you’ve acted as a trusted advisor, not just a salesperson. This is crucial for an Account Manager role, so make it count!
✨Demonstrate Your Growth Mindset
Think about times when you identified growth opportunities within your accounts. Be ready to share your strategies for cross-selling or upselling services. This will illustrate your ability to not only manage but also expand your portfolio effectively.
✨Communicate Clearly and Confidently
As an Account Manager, you'll need to communicate with various stakeholders. Practice articulating complex concepts in simple terms. During the interview, focus on being clear and confident, especially when discussing technical aspects of connectivity and managed services.
