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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and clear communication.
- Company: Join a legendary automotive brand in a supportive dealership environment.
- Benefits: Competitive salary, 25 days holiday, pension, and exclusive discounts.
- Other info: Join a passionate team focused on delivering premium customer experiences.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in motor trade and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a multi-tasking maestro with a passion for the automotive industry? We are looking for a versatile Service Advisor to join our team in Churt.
The Role
You will be the face and voice of our aftersales department, ensuring every Honda owner receives the "Power of Dreams" level of service.
Responsibilities
- Act as the primary point of contact for customers, from initial booking to customer collection.
- Translate "mechanic-speak" into clear, helpful updates for customers.
- Upsell relevant products and services (VHCs, service plans, and Warranties) with integrity.
- Maintain thorough product expertise and update your knowledge through manufacturer-led training, both in person and online.
What We're Looking For
- Motor Trade Experience: Previous experience in a UK franchised dealership (Aftersales, Service, or Parts) is essential.
- Communication Skills: You can handle a busy phone line and a face‑to‑face queue with a smile and a calm head.
- Tech Savvy: Familiarity with Dealer Management Systems (DMS) like Kerridge/ RTC / Manufacturer systems.
- The Honda Mindset: A commitment to "Fixed Right First Time" and providing a premium customer experience.
- Local Knowledge: A full UK driving licence and a manageable commute to our Churt location.
Why Join Us?
- Competitive Salary: Basic + performance-based OTE.
- Training: Full brand manufacturer training to keep you at the top of your game.
- Environment: Work with a legendary brand in a professional, supportive dealership atmosphere.
- A team of 15 passionate individuals focused on providing the best customer experience and maximising profitability.
What can we offer you?
- Workplace pension
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts
Service Advisor Motor Trade Job in Surrey employer: Motivation HR Ltd
Contact Detail:
Motivation HR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job in Surrey
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your experience in the motor trade and how it aligns with the role of Service Advisor.
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look the part. A smart outfit shows you’re serious about the job and ready to represent the Honda brand with pride.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for joining the team.
We think you need these skills to ace Service Advisor Motor Trade Job in Surrey
Some tips for your application 🫡
Show Your Passion for the Automotive Industry: Let us see your enthusiasm for cars and customer service right from the start. Share any relevant experiences or stories that highlight your love for the automotive world in your application.
Be Clear and Concise: When writing your application, make sure to communicate your skills and experiences clearly. We want to understand how your background fits with our needs, so avoid jargon and keep it straightforward.
Highlight Your Multi-Tasking Skills: As a Service Advisor, you'll be juggling various tasks. Use your application to showcase examples of how you've successfully managed multiple responsibilities in previous roles, especially in busy environments.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motivation HR Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Honda and their services. Familiarise yourself with common terms and processes in the motor trade so you can confidently translate 'mechanic-speak' during the interview.
✨Show Off Your Communication Skills
Practice how you would handle customer interactions, both over the phone and face-to-face. Think of examples where you've successfully managed a busy environment while keeping a calm and friendly demeanour. This will show that you can thrive in a fast-paced setting.
✨Demonstrate Your Tech Savviness
Be prepared to discuss your experience with Dealer Management Systems (DMS) like Kerridge or RTC. If you’ve used any similar systems, share specific examples of how you navigated them effectively to enhance customer service.
✨Embrace the Honda Mindset
Familiarise yourself with Honda's values, particularly the 'Fixed Right First Time' philosophy. Be ready to explain how you would ensure a premium customer experience and how your past experiences align with this mindset.