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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and clear communication.
- Company: Join a legendary automotive brand in a supportive dealership environment.
- Benefits: Competitive salary, 25 days holiday, pension, and discounts on services.
- Other info: Enjoy continuous training and work with a passionate team of 15.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in a UK dealership and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a multi-tasking maestro with a passion for the automotive industry? We are looking for a versatile Service Advisor to join our team in Churt.
The Role
- You will be the face and voice of our aftersales department, ensuring every Honda owner receives the "Power of Dreams" level of service.
- Act as the primary point of contact for customers, from initial booking to customer collection.
- Translate "mechanic-speak" into clear, helpful updates for customers.
- Upsell relevant products and services (VHCs, service plans, and Warranties) with integrity.
- Maintain thorough product expertise and update your knowledge through manufacturer-led training, both in person and online.
What We're Looking For
- Motor Trade Experience: Previous experience in a UK franchised dealership (Aftersales, Service, or Parts) is essential.
- Communication Skills: You can handle a busy phone line and a face‑to‑face queue with a smile and a calm head.
- Tech Savvy: Familiarity with Dealer Management Systems (DMS) like Kerridge/ RTC / Manufacturer systems.
- The Honda Mindset: A commitment to "Fixed Right First Time" and providing a premium customer experience.
- Local Knowledge: A full UK driving licence and a manageable commute to our Churt location.
Why Join Us?
- Competitive Salary: Basic + performance-based OTE.
- Training: Full brand manufacturer training to keep you at the top of your game.
- Environment: Work with a legendary brand in a professional, supportive dealership atmosphere.
- A team of 15 passionate individuals focused on providing the best customer experience and maximising profitability.
What can we offer you?
- Workplace pension
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Apply for this new role today.
Service Advisor Motor Trade Job in England employer: Motivation HR Ltd
Contact Detail:
Motivation HR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face and voice of the aftersales department, it’s crucial to convey information clearly and confidently. Role-play with a friend or family member to nail those tricky customer scenarios.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with Dealer Management Systems (DMS) like Kerridge or RTC. If you can demonstrate your ability to handle these systems during the interview, you’ll stand out as a top contender.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor Motor Trade Job in England
Some tips for your application 🫡
Show Your Passion for the Automotive Industry: Let us see your enthusiasm for cars and customer service right from the start. Mention any relevant experience or personal stories that highlight your love for the automotive world.
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to explain your skills and experiences, especially when translating 'mechanic-speak' into something relatable for customers.
Highlight Your Multi-Tasking Skills: We want to know how you handle busy environments! Share examples of how you've successfully juggled multiple tasks in previous roles, especially in customer-facing situations.
Apply Through Our Website: Make sure to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Motivation HR Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Honda vehicles and the services offered. Familiarise yourself with common customer queries and how to translate technical jargon into simple terms. This will show that you're not just passionate about cars, but also ready to provide top-notch service.
✨Practice Your People Skills
Since you'll be the face and voice of the aftersales department, practice handling different customer scenarios. Role-play with a friend or family member to get comfortable with both phone and face-to-face interactions. Remember, a calm and friendly demeanour goes a long way!
✨Showcase Your Multi-Tasking Abilities
Prepare examples from your past experiences where you've successfully managed multiple tasks at once. Whether it's juggling phone calls while assisting customers in person or managing bookings, being able to demonstrate your multi-tasking skills will impress the interviewers.
✨Be Ready to Upsell with Integrity
Think about how you can upsell products and services without coming off as pushy. Prepare some examples of how you've done this in the past, focusing on how you genuinely helped customers find what they needed. This will highlight your commitment to providing a premium customer experience.