At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and clear communication.
- Company: Join a legendary automotive brand in a supportive dealership environment.
- Benefits: Competitive salary, generous holiday, pension, and exciting discounts.
- Other info: Enjoy continuous training and be part of a passionate team.
- Why this job: Make a real impact in the automotive world while developing your skills.
- Qualifications: Experience in motor trade and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a multi-tasking maestro with a passion for the automotive industry? We are looking for a versatile Service Advisor to join our team in Churt.
The Role:
- You will be the face and voice of our aftersales department, ensuring every Honda owner receives the "Power of Dreams" level of service.
- Act as the primary point of contact for customers, from initial booking to customer collection.
- Translate "mechanic-speak" into clear, helpful updates for customers.
- Upsell relevant products and services (VHCs, service plans, and Warranties) with integrity.
- Maintain thorough product expertise and update your knowledge through manufacturer led training, both in person and online.
What We’re Looking For:
- Motor Trade Experience: Previous experience in a UK franchised dealership (Aftersales, Service, or Parts) is essential.
- Communication Skills: You can handle a busy phone line and a face-to-face queue with a smile and a calm head.
- Tech Savvy: Familiarity with Dealer Management Systems (DMS) like Kerridge/ RTC / Manufacturer systems.
- The Honda Mindset: A commitment to "Fixed Right First Time" and providing a premium customer experience.
- Local Knowledge: A full UK driving licence and a manageable commute to our Churt location.
Why Join Us?
- Competitive Salary: Basic + performance-based OTE.
- Training: Full brand manufacturer training to keep you at the top of your game. Continuous Yeomans development training.
- Environment: Work with a legendary brand in a professional, supportive dealership atmosphere. A team of 15 passionate individuals focused on providing the best customer experience and maximising profitability.
What can we offer you?
- Workplace pension
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Apply for this new role today.
Service Advisor Motor Trade Job in Churt employer: Motivation HR Ltd
Join our dynamic team in Churt as a Service Advisor, where your passion for the automotive industry will be celebrated in a supportive and professional environment. We offer competitive salaries, comprehensive training from Honda, and a range of benefits including a workplace pension, generous holiday allowance, and employee discounts, all while working alongside a dedicated team committed to delivering exceptional customer service. With opportunities for personal growth and development, this is an excellent place to advance your career in the motor trade.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Motor Trade Job in Churt
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face and voice of the aftersales department, it’s crucial to convey information clearly. Role-play with a friend or family member to get comfortable translating 'mechanic-speak' into customer-friendly language.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with Dealer Management Systems (DMS) like Kerridge or RTC. If you can demonstrate your ability to navigate these systems during your interview, it’ll give you a leg up on the competition.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor Motor Trade Job in Churt
Some tips for your application 🫡
Show Your Passion for the Automotive Industry:Let us see your enthusiasm for cars and customer service right from the start. Mention any relevant experience or personal stories that highlight your love for the motor trade.
Be Clear and Concise:When writing your application, keep it straightforward. We want to understand your skills and experiences without wading through unnecessary fluff. Use bullet points if it helps!
Tailor Your Application:Make sure to align your skills with what we’re looking for in the job description. Highlight your experience with Dealer Management Systems and your ability to communicate effectively with customers.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Motivation HR Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Honda and their services. Familiarise yourself with common terms and processes in the motor trade so you can confidently translate 'mechanic-speak' during the interview.
✨Show Off Your Communication Skills
Practice how you would handle customer interactions. Think of examples where you've successfully managed a busy phone line or dealt with customers face-to-face. Being able to convey your calmness and professionalism will impress the interviewers.
✨Demonstrate Your Tech Savviness
Be prepared to discuss your experience with Dealer Management Systems like Kerridge or RTC. If you’ve used any similar systems, share those experiences and how they helped you streamline processes or improve customer service.
✨Embrace the Honda Mindset
Understand the importance of 'Fixed Right First Time' and how it relates to customer satisfaction. Be ready to share how you’ve contributed to a premium customer experience in your previous roles, showing that you align with their values.
