Operations Lead

MotivatePT is on a mission to help women and employees feel strong, confident, and empowered through personal training and wellness. As we grow, we’re looking for an  Operations Lead who thrives in a fast-paced environment, loves people, and knows how to bring structure, energy, and solutions to a growing business.

This is an opportunity to make a real impact. You’ll work closely with the founder and team to improve operations, keep clients happy, and drive performance across the board.

What You’ll Be Doing:

• Own and manage day-to-day client operations, including onboarding, retention, and resolving queries or disputes
• Communicate with empathy and authority, turning tricky conversations into long-term loyalty
• Support and enhance our client and trainer journey—from enquiry to booking and beyond
• Spot and solve operational inefficiencies; we want someone who sees problems before they arise
• Collaborate with marketing and sales to help close leads and get people excited about joining MotivatePT
• Drive quality and attention to detail across all processes
• Contribute ideas and energy to help us scale and grow smarter

What We’re Looking For:

• 3–5 years in a client-facing or operations role (bonus if in health, wellness, or fitness)
• Experience managing customer issues, difficult conversations, and turning around unhappy clients
• Confident in sales—whether that’s converting leads, booking meetings or upselling with impact
• Incredibly organised with an eye for detail and follow-through
• Can work across platforms, and CRM's
• A natural problem solver and quick learner who doesn’t wait to be told what to do
• University degree (or equivalent experience)

Bonus Points:

• You’ve worked in a small business or startup and love being hands-on
• You have a passion for wellness, fitness, or women’s health

Hours & Location:

• Part-time (8:30am–1pm) or Full-time
• Remote working with occasional in-person meetings, minimum of twice monthly (London-based a plus)